Genesys Cloud Consultant - Enterprise Strategy

Temporary

Noblesoft Technologies

Maryland, MD

Genesys Cloud Consultant Enterprise Strategy

Role: Genesys Cloud Consultant Enterprise Strategy

Location: Remote

Job Responsibilities:

Support transformation engagements led or orchestrated by Enterprise Strategy .
Research industry best practices and key business/technology change drivers.
Gather, analyze, and synthesize operational and performance data .
Conduct research and analysis across:
- Business processes
- Technology
- Products
- Pricing
- Policies
- Governance
- Value assessment
Document as-is processes and operating models .
Support development and visualization of recommendations for strategic business transformation initiatives.
Collaborate with stakeholders to support enterprise transformation and customer experience strategies .

Required Skills:

Genesys Cloud CX Architecture & Implementation
Genesys Cloud Configuration & Development
CCaaS Architecture
Contact Center Platforms
Solution Architecture
Customer Experience (CX) Solutions
Systems Integration

Apply

Vacancy posted 2 days ago

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