Inside Sales & Customer Experience Specialist

Job Description

Job Description

Role Overview

We are seeking a high-energy, "people-person" to join our team as an Inside Sales & Customer Experience Specialist. This is a dual-impact role: you will be the primary point of contact for a significant part of our existing customers while simultaneously driving growth by identifying and qualifying new business opportunities. If you are organized, driven by results, and genuinely enjoy building professional relationships, you’ll thrive here.

Reports To: Vice President

Pay Range $45,000-$55,000 based on experience

+ Bonus for closed converted new customers

Key Responsibilities

1. Customer Experience & Account Management

● Primary Contact: Act as the first point of contact for incoming inquiries via phone, email, and web chat for a book of business that will be provided to you.
● Order Management: Assist customers with product selection, pricing, and order status, ensuring a seamless experience from "hello" to delivery.
● Problem Solving: Proactively resolve customer issues or shipping delays with a focus on retention and satisfaction.
● Documentation: Maintain meticulous records in our CRM system (Method) to ensure customer communication records are current and accurate.

2. Sales Development (SDR)

● Lead Qualification: Research and vet inbound leads provided to you to determine if they are a fit for our wiping product solutions.
● Outbound Discovery: Conduct "warm" outreach to prospective clients in key industries (e.g., automotive, industrial, healthcare) to introduce our product line.
● Pipeline Support: Schedule high-quality meetings and demos for the Account Executive team.

3. Systems & Organization

● CRM Integrity: Maintain meticulous records in our CRM system (Method) to ensure the sales funnel is clean and actionable.
● Feedback Loop: Gather customer insights and "pain points" to help the marketing team refine our messaging.

The Ideal Candidate

● The Communicator: You have a "smile in your voice" and can write a professional, persuasive email.
● The Organizer: You don't let things fall through the cracks. You manage a high volume of tasks without losing your cool.
● The Hunter: You aren't afraid of a little rejection and are motivated by hitting (and exceeding) outreach goals.
● The Learner: You can quickly master our product specs—from fiber blends to absorbency rates—to provide expert advice.

Requirements

● 1–3 years of experience in customer service, retail sales, or an SDR/BDR role.
● Strong proficiency with modern office tech (CRM, Google Workspace).
● Proven track record of meeting or exceeding performance metrics.

Why You’ll Love Working With Us

● Growth Path: This role is designed to be a springboard into being an Account Executive.
● Impact: You aren't just a cog in the machine; your outreach directly affects our bottom line.
● Culture: "We celebrate wins and support each other's growth."

Company Benefits

3 Quarterly attendance bonuses
1 end of year performance bonus
PTO
6 paid holidays off
Birthday paid day off
Dental Insurance
Vision Insurance
401K & more

About Coastal Wipers

The Coastal Wipers family has deep roots in the wiping cloth industry. Starting in 1982 with Gary Smiles when he founded Coastal Wipers in Tampa, Florida and now with his son David Smiles, proudly carrying on the family business, building on the success that father Gary has established.

Coastal Wipers is on a mission... People, Planet and Profit may be a catchy tag line for some companies, but we are committed to improving the lives of our employees and the communities they live in, being environmentally responsible with our manufacturing and sourcing practices and growing a sustainable profitable business that endures for future generations.

A deep understanding that all wiping solutions are unique to the customers needs, our team of "Wiper Experts" are here to prescribe the very best suited wiper for your application. You can rest assured your getting a wiper that will meet your unique performance needs and provide for the most cost effective solution.