Bilingual Customer Retention Rep.

Job Description

Job Description

About Us

What are we looking for?

We are looking for a motivated, bilingual Customer Retention Associate to join our award-winning sales team.

No experience is required. Our ideal candidate is energetic, motivated, self-sufficient, sales driven and has a desire to help and assist our clients.  We focus on building relationships that last and that starts with our employees.

SUMMARY

The role of a Customer Retention Rep. is to work hand in hand with the service department to find sales opportunities and to help strengthen the relationship between the dealership and the client. Salary to be negotiated.

What We Offer

• Health, dental, vision and more
• 401k retirement
• Paid Vacation and Holidays
• Voluntary Disability insurance
• Employee discounts
• Opportunity for internal promotion and career growth with company
• Competitive pay plan

Responsibilities

• Greet customers in service drive. Make sure they are happy and being helped
• Plant seed with customers in person concerning upgrading to a newer vehicle
• Enhance the sales process by demonstrating the vehicles features on the lot
• Sending e-mails and texts to customers daily to see if there is an opportunity to put them in a newer vehicle
• Call next day's service appointments to plant seed for upgrading

Qualifications

• Must have a clean & valid driver’s license
• Must be willing to submit to a drug screen prior to employment
• Enthusiastic with high energy throughout the workday
• Outgoing and friendly, especially while handling objections
• Quality customer service skills
• Strong interpersonal and communications, in-person and over the phone
• Persuasive and able to overcome customer objections
• Proficient in basic business math including percentages
• Capable of learning and using Microsoft Office, accounting software, and proprietary sales programs
• Persistent, competitive and good work ethic
• Focuses on the customer’s needs to enhance dealership and personal sales

Parks Toyota of Deland  is an Equal Opportunity Employer.  We are a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.