CPI Investigative Supervisor I/II

Job Details Functional Title: CPI Investigative Supervisor I/II Job Title: CPI Investigative Supervisor II Agency: Dept of Family & Protective Services Department: CPS Investigations Region 9 Posting Number: 17949 Closing Date: 06/26/2026 Audience: Internal and External Occupational Category: Protective Services Salary Range: $5,425.33 - $8,886.16 per month Pay Frequency: Monthly Salary Group: TEXAS-B-24 Shift: Day Travel: Up to 30% Full Time: Yes FLSA Exempt: Exempt Location: ODESSA, 2525 N GRANDVIEW AVE STE 100; Other Locations: Odessa; Andrews Telework: Not Eligible The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals. Benefits 100% paid health insurance for you, and 50% paid for eligible family members. Retirement plans with lifetime monthly payments after five years of state service, plus options to save more with 401(k) and 457 plans. Paid vacation, holidays, and sick leave. Optional dental, vision, and life insurance at lower rates than most private plans. Flexible spending accounts for tax savings on health and dependent care. Employee discounts on gym memberships, electronics, and entertainment. Brief Job Description The CPI Supervisor performs highly complex (senior-level) consultative services, technical assistance and supervisory work. This position manages administrative staff and a unit of caseworkers responsible for conducting investigations and Alternative Response (AR) cases within the CPI Division. The Supervisor provides case consultations and monitors the status of cases within the unit by utilizing data warehouse reports to identify trends and patterns related to risk and child safety issues. The Supervisor selects, hires, manages, and develops staff through performance reviews, case readings, data warehouse reports, field visits, and unit meetings to ensure productivity and compliance with policy, procedure, and service control requirements. They provide consultative services, analysis, and technical assistance to design, implement, and monitor solutions and improvements resulting from assessment of CPI cases within the unit. The Supervisor acts as subject matter expert, offering guidance and consultation to unit staff, internal and external stakeholders to shape effective service delivery. They are accountable for critical decisions that protect children, consulting with program directors, regional and state office management, caseworkers, and external stakeholders to provide details of complex, high-profile, and sensitive CPI cases and prioritize time-sensitive reports. The role is fast-paced and high energy, requiring daily assessment and decision-making of child safety issues. It includes regular on-call duties, including holidays and weekends, as determined by the regional area. The Supervisor oversees the unit in accordance with the Child Protective Services Handbook, Title III of the Texas Family Code and Minimum Standards of child placing agencies. They interact routinely with clients, judges, attorneys, child advocacy centers, medical and school personnel and all parties involved in an investigation assigned to their unit. Essential Job Functions Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Oversees, directs, and staffs case actions related to safety, risk, and permanency daily. Ensures timely contact is made on all cases and staff continually assess child safety throughout the investigation by reviewing case records to ensure documentation reflects all contacts are accurately entered. Evaluates unit performance through case readings, ensuring safety assessments and reassessments are completed timely, and referrals to community resources or services are provided when necessary. Reviews cases submitted for closure in accordance with Department policies and procedures, conferring with program leadership when an unresolved danger indicator occurs. Implements program guidelines, performs administrative functions for staff, and conducts unit meetings. Provides oversight, regulation, and manages all overtime accrued by staff. Conducts interviews, selects, hires, manages, and develops staff, conducts field visits, reviews performance data, holds monthly conferences, trains, and completes performance appraisals. Consults with unit staff and interprets program policy and procedures, developing effective working relationships with stakeholders. Performs other duties as assigned to maintain unit operations. Knowledge, Skills and Abilities Knowledge of state and federal laws and regulations related to the INV/AR program. Specialized knowledge of INV/AR program and child welfare practice. Strong verbal and written communication skills. Skill at establishing and maintaining productive working relationships both internally and externally. Ability to operate a personal computer and use various software packages. Ability to prepare clear and concise reports. Ability to gather, assemble, correlate, and analyze facts. Ability to prioritize and manage multiple responsibilities. Ability to understand new information effectively and quickly. Ability to plan, direct and assign responsibilities and supervise the work of others. Ability to work with people from a variety of backgrounds and professions. Ability to represent Child Protective Investigations effectively with key stakeholders. Initial Screening Criteria Child Protective Services Supervisor I: A bachelor’s degree from an accredited college or university, plus 2 years of full-time experience in Child Protective Services or child placement services in a public social services agency OR 60 accredited college credit hours plus four (4) years CPI/CPS casework experience OR 90 accredited college credit hours plus 3½ years CPI/CPS casework experience OR Currently employed as a Child Protective Services Supervisor I in Family and Protective Services. Child Protective Services Supervisor II: Completion of Phase I Child Protective Services Specialist Certification and completion of the Child Protective Services Supervisor Certification OR Currently employed as a Child Protective Services Supervisor II in Family and Protective Services OR Currently employed in a Family and Protective Services management position at a level above Child Protective Services Supervisor AND prior experience as Child Protective Services Supervisor OR previously employed as a Child Protective Services Supervisor II. * Child Protective Services is professional social work where primary duties are providing social casework services to abused, neglected, or exploited children and their families. ** A Child placement service is the decision-making process around placing and monitoring children in licensed 24-hour childcare facilities and in adoptive placement in compliance with state and federal regulations. Preferred Criteria Degree in Social Work, Human Services (Psychology, Sociology, Child & Family Studies, or Counseling), or Criminal Justice. Two years’ experience investigating child abuse or neglect (including out of state investigative agencies). Favorable casework data/performance history as an investigator. Proven success in developing people (teaching, training or being a CPI Mentor). Prior leadership experience in any performance-based field. Application Requirements Must pass a background check and, if applicable, a driver’s record check. Must have I-9 documentation to verify identity and authorization to work in the U.S. #J-18808-Ljbffr