Guest Experience Supervisor
$21 per hourSEA LIFE
Guest Experience Supervisor - SEALIFE Minnesota
In this exciting leadership role, you will:
- Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
- Deliver outstanding guest care aligned with Guest Obsession standards
- Motivate, coach, and develop team members to reach their full potential
- Deliver engaging daily team briefings and maintain clear communication
- Support daily operations and ensure all positions are effectively covered
- Uphold the highest standards of safety, presentation, and guest service
- Empower the team to confidently handle service recovery moments
- Monitor guest-facing areas and help enhance the overall experience
- Provide feedback to drive performance and maximize sales opportunities
- Assist with scheduling, training, and performance support
- Support Duty Manager shifts overseeing attraction-wide operations
- Encourage new ideas and innovation to improve the business
To thrive in this role, you'll need:
- High school diploma or GED
- At least two years of supervisory experience in a guest-facing environment
- Strong leadership and communication skills
- A calm, confident approach in a busy, high-energy setting
- Excellent guest service and problem-solving abilities
- Sales awareness and attention to detail
- Comfort working with POS or computerized systems
- The ability to multitask and stay organized
Most importantly a positive attitude and passion for creating amazing guest moments!
Benefits of Joining Merlin Entertainments!
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. Recognition Programs and Rewards: Celebrate your achievements and hard work! 401(k) Program: Save for the future with company matching contributions. Tuition Reimbursement Programs: Get support for further education and career growth. Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
Pay Range: USD $21.00/Hr.
SEA LIFEVacancy posted 1 day ago
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