IAM (Sailpoint) Engineer (REMOTE)

Technical Support Specialist

We are requesting candidates with hands-on technical support experience, strong customer service skills, and a solid foundation in networking, endpoint support, and troubleshooting across both consumer and small business environments.

Core Technical Support Experience

• Tier 1 / Frontline Technical Support
  • Troubleshooting cable, internet, and voice services
  • Diagnosing connectivity and service issues using structured problem-solving tools
  • Root cause analysis for repeat or chronic service issues
  • Coordinating repairs and escalation when necessary
• Networking & Connectivity
  • TCP/IP configuration, verification, and troubleshooting
  • Modem resets, re-provisioning, and service activation
  • IP address provisioning and management (add/delete multiple IPs)
  • Basic network diagnostics and service validation

Systems & Endpoint Support

• • Installation, configuration, and support of:
  • Desktop/workstation hardware and software
  • Network printers
  • Anti-virus solutions
• • Administration of:
  • Shared folders and file systems
  • User files and directories
  • Device drivers and peripheral hardware
• Small-office networking support (LAN setup and maintenance)

Tools & Applications

• Experience working with customer support and ticketing tools
• Adobe Photoshop or similar tools for image manipulation (scanning and editing assets)
• General desktop and operating system support

Customer & Business Interaction

• • High-volume, customer-facing support role with strong communication skills
  • Ability to handle:
  • Troubleshooting and repair coordination
  • Billing and service inquiries
  • Retention-focused customer interactions
• Experience supporting both internal users and external customers

Ideal Background

• Experience in telecommunications, ISP, or managed service environments
• Comfortable supporting small office or departmental IT environments
• Strong multitasking ability in fast-paced support settings
• Customer-service oriented with technical problem-solving capability