Mortgage Servicing WFM Lead | Call Routing & Analytics
United Shore Financial Services LLC
United Shore Financial Services LLC is seeking a Workforce Management & Call Routing Specialist to oversee operations within the mortgage servicing contact center. The role includes managing forecasting, staffing, scheduling, and optimizing the Callabrio platform. Key responsibilities also involve developing staffing models, monitoring performance metrics, and collaborating with leadership to support call routing strategies. The ideal candidate has 2+ years of experience and is proficient in WFM software. #J-18808-Ljbffr United Shore Financial Services LLC
Vacancy posted 1 day ago
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