Servicing Coordinator

Servicing Coordinator

The Servicing Coordinator will be responsible for efficiently managing time-sensitive tasks and expertly performing data entry with strong attention to detail. They will input new servicing matters into internal records, communicate with servicing companies using their case management systems, and handle confidential documents by reviewing, scanning, tracking, and submitting them to various servicers. This role also involves drafting business communication, preparing reports, and performing various tasks as assigned by leadership.

What You Will Be Doing

• Communicating with servicing companies: Utilizing various servicers' case management systems to track and manage servicing issues
• Record Keeping: Inputting new servicing matters into an internal record-keeping system daily, ensuring all records are up-to-date and easily accessible
• Timely Task Management: Efficiently responding to all time-sensitive tasks, ensuring deadlines are consistently met
• Data Entry: Performing data entry tasks with expert attention to detail, maintaining accuracy and completeness in all records
• Document Handling: Reviewing, scanning, tracking, and submitting confidential servicing documents to various servicers while maintaining confidentiality and accuracy at all times
• Drafting Communications: Drafting business communications, including emails, letters, and other correspondence, as required
• Report Preparation: Preparing comprehensive reports for leadership as needed, providing insights and updates on servicing matters
• Additional Duties: Perform other duties as assigned, demonstrating flexibility and a willingness to assist in various capacities

What We Need From You

Must-Have Qualifications:

• An interest in learning legal and mortgage lending terminology and procedures
• Experience with Microsoft Word, PowerPoint, and Excel
• The ability to learn new software programs
• Strong written and verbal communication skills with the ability to effectively communicate at multiple levels across the organization
• The ability to work independently
• Must be detail-oriented
• Actively seek coaching and feedback

Nice To Have Qualifications:

• Experience in a mortgage-related role, preferably in Servicing
• Previous administrative experience

The Place & The Perks

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you'll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor caf with Wi-Fi

Disclaimer

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.