Care Management Assistant

Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary The Care Management Assistant position supports care managers, utilization managers, and social workers by performing a variety of responsibilities related to patient care coordination and management. The primary objective of the Care Management Assistant is to assist in the coordination and delivery of patient care services, ensuring smooth and efficient operations within the healthcare team. Responsibilities Huddles: Collaborates with the care management team during regular huddles to discuss patient cases, care plans, and address challenges or concerns. Prioritized work: Helps prioritize workload by assessing urgency and importance of tasks, collaborating with the team to ensure high-priority tasks are addressed promptly. Delegated tasks assigned by clinician: Assists in the delegation and completion of tasks assigned by clinicians, utilization managers, social workers, or care managers, including payer communication to facilitate reimbursement. Patient care transitions: Conducts activities to ensure patients are engaged in their care, have necessary resources, schedules appointments, and coordinates transportation. Assists patients in navigating the health care system: Provides guidance and support in understanding insurance coverage, locating appropriate providers, and coordinating care between providers and facilities. Resource procurement: Helps procure services and/or equipment relevant to assigned department protocols. Facilitates documentation for care transitions: Assists with documentation such as FL-2 (Level of Care Determination) and PASRR transcriptions, ensuring accurate and timely paperwork. Communication & escalations per guidelines: Maintains effective communication within the team, escalates concerns or issues according to guidelines, and acts as liaison among patients, clinicians, and other professionals. Education Requirements High School diploma or GED Licensure/Certification Requirements No licensure or certification required. Professional Experience Requirements Minimum of 2 years of healthcare experience. Knowledge, Skills, and Abilities Requirements Strong organizational skills and ability to prioritize tasks effectively. Excellent communication and interpersonal skills to engage with patients, families, and healthcare professionals. Proficiency in using healthcare software systems and electronic medical records. Knowledge of care coordination principles, healthcare regulations, and documentation requirements. Ability to work collaboratively in a team environment and adapt to changing priorities. Job Details Legal Employer: NCHEALTH Entity: Johnston Health Organization Unit: Care Management Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $19.78 - $28.12 per hour (Hiring Range) Pay offers are determined by experience and internal equity. Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Smithfield Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully‑owned subsidiary of UNC Heath Care System. This is not a State employed position. Equal Employment Opportunity Statement Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. #J-18808-Ljbffr UNC Health Care