Applications Developer - Baltimore County Office of Information Technology (OIT)

Developer Position

Interview: Onsite Visa: All except h1b Hybrid: 400 Washington Avenue, Towson, MD 21204. A hybrid schedule will be established with the hiring manager once onboarding and equipment issuing is completed. The resource may work approximately 40% remote and 60% onsite. Fully remote or out-of-state employment is not authorized.

JD: The client seeks a highly skilled and proficient Developer adept at developing in Microsoft Dynamics for the purposes of creating a Customer Relationship Management tool for the enterprise, prioritizing the Department of Economic and Workforce Development. Under general supervision, this position plans and leads the technical development, implementation, and maintenance of the Microsoft Dynamics CRM tool along with integrations with other systems. The resource will be responsible for designing and building the tool based on the requirements provided by the Department of Economic and Workforce Development. The position will also be responsible for training Baltimore County employees on the use and development of the Microsoft Dynamics platform.

Responsibilities

• Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems.
• Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution
• Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
• Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
• Develops and implements, and trains others to develop in Microsoft Dynamics.
• Helps gather and document requirements from non-technical business users.
• Uses technical expertise to translate business requirements into effective system requirements and functional design documents.
• Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions.
• Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution.
• Prototypes and demos recommended solutions for users.
• Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary.
• Provides ongoing technical support and training for end-users.
• Performs regular quality assurance and testing to ensure the solution meets the needs of the end-user.
• Assists with the project planning, scheduling and deployment of the new CRM features.

Required Skills

• Master's Degree in Computer Science, Information Systems, or other related field or equivalent work experience.
• 7 years of experience in IT industry
• 3 years of experience as a technical expert in an IT organization
• 3 years of experience developing in Microsoft Dynamics
• Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle)
• Strong understanding of CRM data modeling, workflows and user interface customization
• Proficiency in Microsoft Dynamics 365 CRM Development and customization
• Experience with JavaScript, C#, .NET, and Web Services
• Knowledge of Dynamics 365 APIs and SDKs
• Understanding of Customer Relationship Management solutions
• Experience with SQL, database management and data migration techniques
• Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps)
• Familiarity with Microsoft SharePoint
• Strong communication skills and ability to work in a team environment