Contact Center Transformation Manager — AI & Operations
Deloitte France
Deloitte Consulting in McLean, VA is seeking a Manager to transform contact center and customer service operations for Power, Utilities & Renewables clients. You will lead engagements, design future-state operating models, and drive AI-enabled service improvements across channels. You will collaborate with cross-functional teams, coach junior staff, and deliver data-driven solutions that enhance efficiency and customer satisfaction while controlling costs. #J-18808-Ljbffr Deloitte France
$144k - $241k
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships... ...strategies, advanced analytics, Generative AI, transformative technologies, and creative design....SuggestedWork experience placementVisa sponsorship$124k - $280k
...The Opportunity As a Contact Center Transformation - Senior Manager, you will lead the charge in revolutionizing... ..., leveraging data, analytics, and AI to enhance client support and service... ...guide large projects, fostering operational excellence and delivering...SuggestedH1b$128.04k - $173.23k
...IT Infrastructure and Operations Job Qualifications:... ...Infrastructure, Infrastructure Management (IM) Certifications:... ...GDIT seeks a Data Center Manager for our... ...Infrastructure team. Transform technology into opportunity... ...ready capabilities in AI, cloud, cyber and...SuggestedFull timeContract workTemporary workFor contractorsWork experience placementImmediate startRemote workWorldwideMonday to FridayFlexible hoursWeekend work- KBR is seeking a Director, Legal Operations & Finance to lead global legal operations, financial discipline... ...will have experience building, scaling, or transforming Legal Operations, managing budgets, forecasting, and driving AI-enabled, digital transformation across a...Suggested
$141.2k - $278.3k
..., implementation, and operations. Our global network offers... ...in Cloud and Digital transformation. IMPORTANT NOTE:... ...Global Sales and Solution Center (GSSC) Architect to... ...Microsoft Copilot and agentic AI capabilities. The role... ...Architect Operate and managed-service capabilities,...SuggestedFull timeLocal areaFlexible hours$102.3k - $209.5k
...You will oversee the operation and maintenance of systems... ...maintenance backlog management. Serve as the primary site point of contact and technical lead for... ...environments such as data centers, healthcare, industrial... ...-saving care. And with AI embedded across our products...Temporary workFor contractorsRelocationRelocation packageFlexible hours$180.5k - $374.8k
...Role Snapshot Client-facing manufacturing and AI transformation leader accountable for shaping, mobilizing,... ...technology capabilities to produce measurable operational and business outcomes. The opportunity As a Senior Manager in Supply Chain Manufacturing, you will lead...- ...Virginia is seeking a seasoned consultant to help technology and AI leaders translate strategy into measurable results at scale. You... ...consulting are required; MBA is a bonus. You will shape strategies, manage client relationships, and deliver tangible impact for #J-18808-...
$102.3k - $209.5k
...the construction of data centers by colocation providers... ...the primary point of contact between the company and... ...Selects, negotiates, and manages contracts with external... ...that all systems are operational and meet design specifications... ...-saving care. And with AI embedded across our...Contract workTemporary workFor contractorsFlexible hoursShift work$194k - $212k
Kearney Italia, Inc. is searching for a Data Center Expert Specialist Manager to lead critical engagements and provide... ...expertise in full rack architecture, data center operations, and an understanding of adjacent areas including AI-focused data centers. With a competitive...$87.4k - $253k
...and unleashing the power of AI to create value at speed for... ...enhance competitiveness, implement operational improvements, reduce cost,... ...that help organizations transform faster and become more resilient... ...data, analytics, AI, change management, talent and sustainability capabilities...Work experience placementWork at officeLocal area- ...defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.... ...the mission is our purpose, and our people are at the center of everything we do. ● Growth: AI-powered career tool that identifies career steps and...Contract workWork experience placementWork at officeWork from homeFlexible hours3 days per week
$112.8k - $257k
...concepts, refine them through discussions with government program managers, and guide the production of compelling, competitive proposal... ...our Defense Technology Group team, you’ll introduce innovative AI/ML, data science, and emerging technology methodologies to accelerate...Full timeContract workPart timeWork at officeLocal areaRemote work$142.6k - $261.5k
...to help clients leverage SAP technology to transform and optimize retail operations. We are seeking an experienced SAP Retail Manager with expertise in SAP S/4HANA Retail implementations... ...trust in capital markets. Enabled by data, AI and advanced technology, EY teams help...Summer holidayFlexible hours- Role Overview The Contact Center Manager (CCM) is responsible for the operational leadership of a high-volume Service Desk and Contact Center supporting multiple communication channels and customer support functions. The CCM oversees Service Desk operations, contact center...
$100.96k - $126.2k
...Health is looking for a AI Business Partner,... ...AI & Automation Center of Excellence and assigned... ...that improve operational performance,... ...stakeholders, product teams, transformation partners, change management, data teams, and AI... ...process will be contacted. We sincerely...Contract workLocal area$81.87k - $122.81k
...the perfect fit to lead Harborstone’s Contact Center. Why Harborstone? Our culture is... ...You’ll Do: Lead daily Contact Center operations to maintain strong service levels,... ...feedback, skill-building, performance management, and recognition. Drive financial empowerment...- ...expertise in cybersecurity, program management, enterprise IT, and... ...is currently searching for a Contact Center Lead to fulfill the roles and... ...management of user exchange operations within the Contact Center.... ...center technologies, including AI-based automation and virtual...Full timeContract work
- ...Data Center Operations ManagerActioNet has an immediate opportunity for a Data Center Operations Manager requiring a Public Trust Level 5 Investigation, Vienna, VA and surrounding areas. ActioNet is an IT service provider and solutions integrator headquartered in Vienna...Full timeImmediate start
- ...acquisition and supply chain management services to the US Coast... ...resiliency, contact center operations, information technology, software... ...deployment of our Theios.AI software platform to multiple... ...inventory, ingestion design, transformation, validation, and propagation...Contract workRemote work
- Capital One is seeking a Process Manager Senior Associate to lead end‑to‑end process improvements across Pulse Operations. The role emphasizes automation, AI opportunities, and delivering measurable efficiency gains for debit network partners and clients. The ideal candidate...
- ...Job Title: IT Contracts Manager Location: Vienna, VA Work Schedule: Hybrid, onsite 3 days a week Pay Rate: Open W2 and established... ..., SaaS, cloud services, and contract law is highly valued, and AI-related contracting knowledge is a plus. Candidates must be:...Full timeContract workFor contractorsWork at officeLocal area3 days per week
$102k - $147k
...industry in which they operate. Gartner Business Developers... ...clients to the account management team for ongoing value... ...the world authority on AI At Gartner, you'll... ...a company at the very center of the AI revolution.... ...as we leverage AI to transform business and technology...Remote workWorldwide$102k - $147k
...industry in which they operate. Gartner Business Developers... ...to the account management team. Our Business Development... ...the world authority on AI At Gartner, you'll... ...a company at the very center of the AI revolution.... ...as we leverage AI to transform business and technology...Worldwide- ...purpose as well. We are looking for an AI Development Lead to join our RAPID AI Research... ...Cross-Functionally Partner with product managers, data engineers, UX/design, and business... ...15, TheIncLab (“TIL”) is the first human-centered artificial intelligence (AI+X) lab. We...Flexible hours
- SP+, a Metropolis company, is seeking an experienced operations leader at the McLean, VA location. You will guide a diverse team, optimize customer experience, and manage budgets and internal controls to drive profitability. Responsibilities include staffing, procurement...
$108k - $148k
...CT, and Arlington, VA Centers of Excellence with a flexible... ...'s growing Security Operations team. You will lead day... ...Technology. The Manager, Security Operations role... ...Demonstrated ability to transform and shape teams Scripting... ...the world authority on AI At Gartner, you'll...ApprenticeshipImmediate startWork from homeWorldwideFlexible hours$93.6k - $154.5k
...automation, and liaise with operational risk teams to enhance compliance... ...and excellence in our lab transformation strategy and lab systems... ...you will be responsible for managing and delivering one or more processes... .... Enabled by data, AI and advanced technology, EY...Work experience placementSummer holidayFlexible hours$120k - $155k
...technology, SCC55®, is unlocking transformational performance for rechargeable... ...from electric vehicles and AI-enabled electronics to... ...Washington state with manufacturing operations worldwide, Group14 is backed... ...for a Technical Program Manager (TPM) to join our Business...Temporary workLocal areaWorldwide- OneZero Solutions, LLC is seeking a Program Manager III to lead DSCA Cybersecurity Support... ...contract performance and the Digital Transformation initiative. The role owns quality, risk,... ...government reporting while advancing automated, AI-enabled processes. The candidate will...Contract work
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