Hotel Front Desk Receptionist

Job Description

Job Description

Looking for 7 a.m.- 3 p.m. weekends and 3 p.m.- 11 p.m. weekdays and weekends

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. Willing to help guests if they have issues in their rooms. If you love interacting with people in a positive work environment, apply now! Weekends are a must.

Compensation:

$12.50 - $13 hourly

Responsibilities:

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Mitigate customer complaints as needed
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications:

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• 1+ year of hotel industry experience or related job preferred
• Must have graduated high school, received a GED or equivalent

About Company

Comfort Inn is a well-established brand within the hospitality industry, known for providing comfortable accommodations and reliable service. Working for a reputable company can enhance an employee's professional profile and job satisfaction. Must be willing to work weekends and holidays

Flexible scheduling may be required based on business needs.

Ability to stand for extended periods