Site Supervisor - Cambridge Family Health Center

Job Description

Job Description

Nevada Health Centers is looking for a detail oriented Site Supervisor that provides excellent customer service. This position is full-time and is located in Las Vegas, NV.

Position Summary

The Site Supervisor oversees day-to-day operations at each assigned site to ensure that patient care activities are supported and assure; quality of care, efficiency, customer service and associate engagement are consistently maintained at a high level. The Site Supervisor supports a focus on continuous improvement of quality and patient care. The Site Supervisor supports the Practice Manager through collaborating with staff and providers to meet standards, and organizational objectives.

Nevada Health Centers is an employer of choice and offers comprehensive benefits, including but not limited to: 

• • Competitive compensation, with annual merit increases 
  • Company sponsored PPO medical plan and buy-up option, vision, and dental plans
  • 403(b) retirement plan with employer match
  • Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday 
  • Company paid life/AD&D and long-term disability policies  

Essential Duties and Responsibilities

• Supports clinic team members to provide excellent service
• Follows, monitors, knows and holds others accountable to administrative policy and procedures
• Partners with practice manager to solicit, record, review, and implement suggestions for improving clinic procedures utilizing established processes
• Organizes and conducts staff meetings and huddles in support of, and in collaboration with, the practice manager
• Supports the practice manager in managing financial statements and measures including profit and loss. Reviews and guides productivity to ensure service meets established expectations.
• Establish appointment schedule. Maintains smooth patient flow
• Oversees walk in and triage process.
• Supports manager in ensuring MSDS sheets for all chemicals utilized or located in the clinic are maintained in the clinic MSDS book or collaborates with facilities to ensure these are updated at an organizational level appropriately. Supports manager with employee adherence to safety standards and education about MSDS and hazardous materials
• Supports timely completion of end of day, month, quarter, year, processes as appropriate
• Maintains, monitors and accounts for petty cash and change fund if applicable.
• Ensures safety of all staff and customers
• Ensures all equipment in facility is accounted for and is in proper working condition (medical, technical and office equipment)
• Coordinates with providers to maximize productivity and efficiency
• Ensure and monitor HIPAA compliance and patient confidentiality
• Ensure proper computer policy and procedures are followed
• Meets with employees regularly to discuss knowledge, skills, proficiency and compliance with standards
• Completes employee evaluations and disciplinary action in accordance with NVHC policy and procedure
  • Creates a positive work environment and handles grievances
  • Interviews and hires ‘A’ talent employees in accordance with organizational procedures.
  • Schedules personnel and coordinates earned time off (ETO) and coverage for clinic and program staff
  • Monitors worked hours and timecard approval of employees and oversees scheduling to maximize productivity while managing overtime
  • Conducts/coordinates employee and volunteer training as needed
  • Collaborates with ancillary teams and management for oversight of ancillary staff on-site
  • Assists practice manager and billing and coding leadership in insuring staff follows correct billing practices
  • Always ensures cleanliness of work environment
  • Ensures compliance with HRSA Requirements for Federally Qualified Health Centers, HIPAA, OSHA & other regulatory agencies, keeping abreast of new developments with all health care related agencies

 

Required Qualifications

• Associate degree or professional degree in a healthcare related field
• 2 years’ experience in a healthcare environment
• BLS/CPR certificate

Preferred Qualifications

• Two years’ experience providing leadership/supervision in a medical practice environment highly preferred
• Knowledge of clinical policies and procedures, standards and regulations
• Knowledge of administrative functions of a medical clinic
• Familiarity with EHR and performing data analysis and reporting
• Ability to lead others and exercise sound independent judgement in appraising situations and making decisions
• Ability to work in a fast-paced environment
• Ability to communicate via written and verbal communication

Equal Opportunity Statement

Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, gender identity and expression or any other category protected by law.

Americans with Disabilities Act (ADA) Statement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.