Case manager

Job Description

Job Description

Dynamic Workforce Solutions

Job Title: Career Navigator

Position Classification: Non-Exempt

Wage: $22.50 - $26

Office Location: 914 Penn Avenue, Floor 6, Pittsburgh, PA 15222

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Your Impact

Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.

Below is a link that will help understand what it is like to be case manager:

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Primary Objectives of Position: Functions as the central focus of services to job seekers and referred customers. Provides eligibility determination, orientation, and assessment. Orients, interviews, and counsels customers. Recommends most appropriate training/non-training program for each customer. Provides career counseling, job development, and placement assistance to personal caseload of participants.

Essential Job Functions:

• Effectively and accurately communicates overview of WIOA program and services.
• Follows established case management and allied program procedures for orientations.
• Demonstrates knowledge of services, labor market information, and multi-program services within the scope of duties.
• Demonstrates effective presentation and group management skills.
• Effectively facilitates workshops and/or classroom activities.
• Demonstrates knowledge of program regulations, policies and procedures for determination of program eligibility, and various labor laws as required.
• Demonstrates ability to accurately prepare, either in manual or automated format, all forms and records.
• Submits appropriate program applications, forms, and records in a timely manner.
• Demonstrates ability to accurately interpret and communicate assessment results to the participant.
• Demonstrates knowledge and ability to prepare appropriate program service plans.
• Collaborates with Business Services Representative on work experience process.
• Develops the service plan and service strategy for customers.
• Demonstrates ability to accurately prepare appropriate enrollment forms and documents.
• Submits appropriate program enrollment documents and records in a timely manner.
• Prepares accurate and appropriate case notes.
• Engage customers according to the customer contact policy and maintain participant contacts in appropriate records systems.
• Accomplishes data entry and related activities correctly and within acceptable time limits.
• Maintains accurate and appropriate files and records for individual participants.
• Manages and monitors distribution of support services following established policy and procedures.
• Provide ongoing counseling to participants towards their expressed goals.
• Prepares accurate and reliable budget projections for each participant.
• Takes appropriate actions with participants within program requirements (follow-up, sanctions, terminations, etc.).
• Demonstrates knowledge of various community resources and makes referrals as appropriate.
• Collaborates with other internal staff to assist participants in developing effective résumés and cover letters.
• Demonstrates ability and knowledge to refer participants to educational facilities, training programs, and for information on financial assistance.
• Demonstrates ability to create and develop appropriate marketing/resource materials and presentations to perform outreach into community about the program.
• Demonstrates ability to create or use existing, plan, and implement activities in order to reach individual program goals.
• Demonstrates ability to coordinate activities with appropriate agencies such as mandated program partners, community-based organizations, and other internal staff in order to reach individual program goals.
• Contributes to the success of overall program outcomes based on applicable program reports.

• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Education: Bachelors' degree in human services, business, education, or related field from an accredited four-year college or university and/or Transferable skills.

Required Competencies:

• Ability to respond to common inquiries or complaints from participants, regulatory agencies, or members of the community agencies and business community.
• Ability to effectively present ideas verbally and give detailed briefings and training classes to staff, management, public groups, and customers.
• Ability to write effectively using correct English preparing memos, letters, reports, and customer case notes.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of labor market and other allied information to facilitate the career development and case management process
• Strong organizational skills
• Excellent written and verbal communication skills
• Computer proficiency

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Equal Opportunity Employer

Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.