Program Manager, Housing Stabilization CSJ (86137)

Program Manager, Housing Stabilization CSJ

Pioneer - San Jose, CA 95118

Overview

Salary Range $103,744.16 - $103,744.37 Salary/year Level Management Position Type Full Time Job Shift Day Education Level 2 Year Degree Travel Percentage Road Warrior Category Nonprofit - Social Services

Description

Position: Program Manager Housing Stabilization-CSJ

Location: Santa Clara County, CA

Reports to: Director, Housing Stabilization Services

Status: Regular, Full-time, Exempt

Compensation : $103,74 4. 37 /Annually

ABOUT HOMEFIRST

Established in 1980, HomeFirst is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness : We act with empathy toward others.
• Passion : We ignite change to fulfill our mission.
• Excellence : We deliver exceptional service to our communities.

POSITION OVERVIEW

The goal of HomeFirst's Housing Stabilization Department is to end and prevent homelessness for at-risk households in the County of Santa Clara, California. We achieve this goal by providing a milieu of services including rental subsidies, case management, employment and benefits assistance, connection to community resources, and other supports to program participants.

The Housing Stabilization Manager is accountable for performance toward housing outcome metrics addressing the length of time participants experience homelessness while in the program, recidivism, and the cumulative program exits into permanent housing among others. This role is further responsible for modeling the values and principles of HomeFirst within the agency and the broader community.

There are 6-8 employees assigned to the Housing Stabilization Manager.

REPORTING RELATIONSHIPS

The position reports to Director, Housing Stabilization Services.

PRIMARY RESPONSIBILITIES

• Ensure effective service delivery as measured by achievement of program targets.
• Oversee that all documentation for the program is conducted appropriately within the agency, licensing, contract, and program guidelines.
• Adhere to task completion deadlines.
• Independently manage the day-to-day operations of assigned programs through supervision of all assigned staff, including:
• Assist Case Managers and/or Support Specialists in maintaining a caseload.
• Monitor and evaluate staff performance to ensure compliance with all expectations and standards of practice.
• Provide recruitment, hiring, and training of program staff.
• Work with staff to maintain thorough, accurate records of service activities.
• Organize the work of the program and delegate responsibility to staff members, as appropriate.
• Assess the follow-up of Case Managers and/or Support Specialists as they work with program participants to develop and implement an individual case management plan, and/or provide other support to help them achieve their income and housing goals.
• Lead regularly scheduled team meetings to support program operation, including client case conferencing.
• Communicate and collaborate effectively with contract monitors and partners.
• Ensure service integration with Santa Clara County's CoC, U.S. Department of Veteran Affairs, Homelessness Prevention, and other relevant systems.
• Advocate on behalf of program participants as needed.
• Participate in program design and development, including the upkeep of operations manuals, as needed.
• Travel Percentage: Road Warrior
• Attend all job-related meetings, including program staff meetings and agency or system-wide meetings.
• Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops.
• Maintain professional relations and conduct.
• Utilize supervision appropriately, maintaining open lines of communication, and providing updates on individuals.
• Be available after hours for support during crisis situations, as needed.
• Assist with other duties assigned.

QUALITIES:

• The Housing Stabilization Manager is committed to the principles of Housing First and Harm Reduction and demonstrates that commitment through their proactive and creative approach to program interventions. They recognize the time-sensitivity required to support households in crisis to maintain or secure housing stability and exercise empathy toward the people we serve.
• The needs of the program, community partners, and population may compete, and the Housing Stabilization Manager is skilled in mediating conflicting demands and de-escalating challenges. They are professional representatives of the agency and can communicate persuasively when needed to enhance partnership opportunities or resolve crises.
• HomeFirst is a diverse company in a diverse field, and the Housing Stabilization Manager desires to work with people from a variety of social and economic backgrounds. To that end, the Housing Stabilization Manager cultivates a connected and mutually supportive team.

COMPETENCIES

• Excellence: Commits to high achievement by setting personal standards of excellence, driving results, and continuously improving performance while fostering team success and organizational goals.
• Collaboration: Works effectively to build strong relationships, foster open communication, and create a cohesive and high-performing team.
• Diversity & Inclusion: Cultivates an inclusive environment that values and respects the social identities of all individuals, creating space for authenticity and equity.
• Managing Performance: Ensures team goals are met by proactively addressing concerns, providing guidance, and fostering accountability to achieve desired outcomes.
• Empowering & Developing Others: Delegates authority confidently, provides the freedom for individual styles, and offers recognition and constructive feedback to develop team members effectively.
• Managing Change: Leads teams through organizational shifts by positively guiding others, encouraging adaptability, and aligning priorities with the agency's mission.
• Risk Management: Evaluates and mitigates risks in operational and strategic areas, prioritizes safety, and raises concerns to address potential issues proactively.
• Technical Expertise: Maintains a high level of skill and knowledge relevant to the role, staying adaptable and current in their field.
• Customer Service: Understands the needs and goals of both internal and external stakeholders, working collaboratively to achieve mutually beneficial outcomes.
• Planning and Organizing: Develops and adheres to efficient workflows, ensuring deadlines and processes are streamlined for maximum effectiveness.
• Critical Thinking: Approaches challenges with a logical, systematic, and thoughtful methodology to effectively navigate complex situations and make informed decisions.

Qualifications

QUALIFICATIONS (YOU HAVE)

Education and Experience, General

• Bachelor's degree in Social Work or related field human services field preferred; Bachelor's may be substituted by 2 years relevant work experience and / or lived experience.
• 3 years relevant work experience.
• Minimum of 1 year demonstrated leadership experience.
• Experience serving people at risk of losing their housing or currently homeless preferred.
• Bilingual, bicultural preferred
• Fluent in Microsoft Office Suite
• Valid CA driver's license and insurance, reliable transportation, and legally required insurance
• Has the ability to be add ed to our company insurance to be authorized to drive our fleet vehicles.
• Physical duties will include walking, sitting, and the ability to lift 25lbs