PATIENT ACCESS APP TRAINER

Overview Your Job: The primary purpose of the Patient Access Trainer position is to assess educational needs and competencies for all patient access areas. Develops, schedules, coordinates, and conducts educational programs for new and current employees. Maintains visibility to all patient access areas by being available for any issues that arise. Responsibilities Designs, develops, and facilitates training programs. Develops written policies and procedures for all patient access areas including creating training handbooks, demonstration models, multi-media visual aids, etc. Tests trainees to measure progress and to evaluate effectiveness of training of numerous computer systems (Scanning, Authorization/Verification, Registration systems). Monitors and maintains individual quality scores; measures process quality issues in conjunction with developmental operational managers. Conducts on-site visits as needed to provide continuing education for employees scoring above 5% QA error rate on monthly scores. Develops initial as well as ongoing evaluation procedures to measure knowledge and competencies of patient access personnel; includes an annual competency test aligned with the annual evaluation. Evaluates and notifies managers and directors of the progress of educational participants. Develops a Blackboard or SharePoint site for staff to utilize for ongoing education. Identifies system enhancement opportunities and communicates to management and IS to approve efficiencies in the registration process; proposes system solutions to address business problems identified and educates patient access on upcoming or available changes. Performs other related duties as assigned. Qualifications 5 years work experience Prefer 2 plus years of access management and/or business office experience Hours, Schedule & Work Details Hours of Work: 40 Days Of Week: 5 Work Shift: Full-time #J-18808-Ljbffr Methodist Health System