PATIENT ACCESS APP TRAINER

Position Details Hours of Work : 40 Days Of Week : 5 Work Shift : (Not specified) Job Description The primary purpose of the Patient Access Trainer position is to assess educational needs and competencies for all patient access areas. Develops, schedules, coordinates, and conducts educational programs for new and current employees. Maintains visibility to all patient access areas by being available for any issues that arise. Job Responsibilities Designs, develops, and facilitates training programs. Develops written policies and procedures for all patient access areas, including creating teaching aids such as training handbooks, demonstration models, multimedia visual aids. Tests trainees to measure progress and evaluate effectiveness of training of computer systems (Scanning, Authorization/Verification, Registration systems). Monitors and maintains individual quality scores and measures process quality issues with operational managers. Conducts on-site visits to provide continuing education for employees scoring above a 5% QA error rate on monthly scores. Develops initial and ongoing evaluation procedures to measure knowledge and competencies, including an annual competency test aligned with annual evaluation. Notifies managers and directors of the progress of educational participants. Develops a Blackboard or SharePoint site for staff to utilize for ongoing education. Identifies system enhancement opportunities and communicates with management and IS to approve efficiencies in registration process. Proposes system solutions to address business problems identified and educates patient access staff on upcoming or available changes. Performs other related duties as assigned. Job Requirements 5 years work experience. Prefer 2+ years of access management and/or business office experience. #J-18808-Ljbffr Dormont Manufacturing Co