Level 1 Help Desk Analyst

Equiliem

Skill

Required / Desired

Amount

of Experience

Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

Required

Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.

Required

2

Years

Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.

Required

2

Years

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Required

2

Years

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Required

2

Years

Bilingual - Spanish

Highly desired

IT Help Desk Call Center exp

Required

2

Years

Apply

Vacancy posted 3 days ago

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