Level 1 Help Desk Analyst
Equiliem
Skill
Required / Desired
Amount
of Experience
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required
Required
2
Years
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
Required
2
Years Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Required
2
Years
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Required
2
Years Bilingual - Spanish
Highly desired IT Help Desk Call Center exp
Required
2
Years
Vacancy posted 14 hours ago
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