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Level 1 Help Desk Analyst

Equiliem

Skill


Required / Desired


Amount


of Experience


Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college


Required

Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.


Required


2


Years


Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.


Required


2


Years

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.


Required


2


Years


Answer user inquiries regarding computer software or hardware operation to resolve problems.


Required


2


Years

Bilingual - Spanish


Highly desired

IT Help Desk Call Center exp


Required


2


Years
Vacancy posted 3 days ago
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