Business Support Analyst I

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Job Title:

Business Support Analyst I

Agency:

Department of Driver Services

Job Requisition ID:

JR

Shift:

Day (United States of America)

Compensation Details:

$41869.52

Job Description:

Business Support Analyst I

This is an onsite position located in Conyers GA. This is not a remote position

Duties and Responsibilities:

The Georgia Department of Driver Services (DDS) is seeking candidates for an entry-level Business Support Analyst I position in the Program Management Office (PMO).

College graduates are encouraged to apply.

The PMO offers a structured career-development path to support the learning development and growth of Business Support Analysts.

This career path includes a 5% salary increase after the first year and an additional 5% increase after the second year with a title change to Business Support Analyst II. Then completion of the third year includes a 5% salary increase and a title change to Business Support Analyst III. Duties and responsibilities include:

• Assist with communication between stakeholders and technical staff during business-process and system-improvement initiatives.
• Gather organize and document stakeholder needs and business requirements.
• Assist with creating and submitting production support tickets.
• Support User Acceptance Testing (UAT) by coordinating testing activities managing the process and tracking issues through resolution.
• Support project implementation and other assigned duties with guidance from experienced team members.
• Prepare review and distribute lobby-management performance reports.
• Draft and distribute internal Managers Bulletins. Travel to Customer Service Centers (CSCs) across the state as needed to support agency operational and customer-service goals.

Competencies Needed:

Clear written and verbal communication skills including the ability to organize information for different audiences.

Ability to collaborate with different teams and stakeholders and contribute effectively in a team environment.

Interest in learning business analysis project management and business processes.

Ability to listen ask thoughtful questions and accurately document information and follow-up items.

Strong organizational time-management and attention-to-detail skills.

Ability to manage multiple assignments meet deadlines and request guidance when priorities are unclear.

Ability to research and analyze information identify patterns and draw logical conclusions.

Minimum Qualifications:

• Associate degree in business or related field from an accredited college or university and one (1) year of experience related to area of assignment such as documenting stakeholder requirements submitting support tickets communicating with business and technical teams creating internal communication documents to support process changes.

OR

• Bachelors degree in business or related fields from an accredited college or university and one (1) year of experience related to the area of assignment such as documenting stakeholder requirements submitting support tickets communicating with business and technical teams creating internal communication documents to support process changes.

Note: An equivalent combination of knowledge education job or intern experience training or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Preferred Qualifications: Preference may be given to applicants who possess ANY of the following. Qualifications may be demonstrated through academic internship volunteer or paid-work experience:

Coursework or project experience related to business analysis information systems data analysis process improvement or project management.

Experience with gathering and documenting requirements.

Experience supporting software testing validating data documenting results or tracking issues.

Experience preparing reports and presentations as well as planning coordinating and facilitating meetings.

Familiarity with Microsoft 365 applications such as Word Excel PowerPoint Outlook or Teams.

For more information on benefits please visit

Eligible applicants not currently employed by the State of Georgia may apply on

Current State of Georgia employees please apply via Workday.

Please Read:

• Due to the high volume of applications we are unable to provide individual status updates by phone or email.
• All qualified applicants will be considered; however not all will be selected for an interview.
• Candidates chosen to move forward will be contacted directly by the hiring agency.
• Applicants who are not selected will receive notification.
• Please note that this posting may close at any time before the listed closing date once a suitable applicant pool has been identified.
• Be sure to complete the entire application. An attached résumé does not replace a fully complete work experience section.
• All candidates are subject to background to include (motor vehicle credit and criminal history checks).

NOTE: Information in this announcement is subject to change.

VACANCY OPEN TO: ALL QUALIFIED APPLICANTS

We are an Equal Opportunity Employer

Minimum Qualifications:

Bachelors degree in business or related field from an accredited college or university AND One year of experience related to area of assignment. Note: An equivalent combination of education and job specific experience that provided the knowledge experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race color national origin sex religion age disability or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Required Experience:

IC