Ambulatory Services Manager, Senior

Department: 02405 WFBMG Wake Forest Health Network: Greensboro Church Street - Surgery: Neurosurgery Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Clinic Hours, 8a-5p Pay Range $38.20 - $57.30 Lead with purpose. Drive performance. Transform patient care. Join a collaborative healthcare team where your leadership shapes exceptional patient experiences, empowers high-performing teams, and delivers measurable results across clinical quality, operational efficiency, and financial success. Essential Functions Partner with the physician co-leader and leadership team to drive performance across financial results, revenue cycle, patient satisfaction, employee engagement, and quality metrics. Oversee daily practice operations including patient scheduling, registration, insurance verification, clinical workflows, EMR documentation, coding, and charge capture. Ensure accurate coordination of specialty referrals, ancillary services, and pre-certifications. Manage front-end collections including co-pays and co-insurance, supporting strong revenue cycle performance. Ensure compliance with regulatory, licensing, and accreditation standards, as well as organizational policies and procedures. Foster effective communication through daily huddles, team meetings, and ongoing collaboration with providers and staff. Analyze and leverage data to identify opportunities for improvement in patient care, operational efficiency, and satisfaction outcomes. Champion effective utilization of EMR systems (e.g., Epic) to support preventive care, disease management, and meaningful use initiatives. Lead recruitment, onboarding, and retention of high-performing team members. Provide coaching, performance feedback, and development opportunities to staff. Optimize staffing models, assign responsibilities, and manage schedules based on patient volume and staff competencies. Oversee budgeting, billing, collections, and cost-containment strategies to ensure financial health of the practice. Maintain compliance and competency in point-of-care testing (waived and non-waived), following all applicable regulations. Education, Experience & Requirements Education: High School Diploma or GED required Bachelor’s Degree strongly preferred Experience: Minimum of 1 year of experience in a medical practice required Experience managing staff required Experience managing billing, collections, and financial processes in a healthcare setting preferred Experience with software platforms preferred Epic Power BI Excel Skills & Abilities: Strong written and verbal communication skills Proficiency in EMR systems and healthcare operations Demonstrated leadership, critical thinking, and problem-solving abilities Ability to manage multiple priorities in a high-volume, deadline-driven environment Skilled in handling sensitive and emotionally complex situations Bilingual skills are a plus, depending on patient population Schedule & Shift Details M-F, Clinic hours Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care