Lead Contents Technician

Job Description

Job Description

Benefits:

• Medical, Dental, and Vision
• 401(k)
• 401(k) matching
• Opportunity for advancement
• Paid time off
• Training & development

Lead Contents Technician
Starting at $21.00 - $25.00

Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

Join the Paul Davis Team!

Contents Lead Technician
The Contents Lead Technician will be working within our Emergency Services Department. The primary responsibility of this position is overseeing contents restoration projects from start to finish, ensuring that all jobs are carried out safely, efficiently, and professionally in line with both industry and company standards.

RESPONSIBILITES:

• Lead the Team responsible for cleaning customers contents removed from a loss.
• Responsible for daily supply inventory sheet for each team
• Completion of supply order for contents division
• Submit weekly time sheets and coded job hours to Contents Manager
• Assist the Contents Manager with daily schedule, dispatch and supervision of contents jobs
• Complete initial inspections for new losses within the contents division
• Supervise, lead and coach field staff and sub-contractors
• Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
• Coordinate logistics for pack-outs, storage, cleaning, and move-backs.
• Reporting of inventory in our main operating system, RMS
• Completion and filing of documentation on contents jobs
• Communicate job progress and completion with Managers, Team Leaders, customers, and insurance adjustors/carriers
• Act as the main point of contact for the homeowners throughout assigned jobs
• Maintain and create good relationship with insurance carriers and vendors
• Complete work for catastrophic events
• Maintain the organization and cleanliness of the warehouse and vehicles
• Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
• Attend industry related trainings
• Other Duties as assigned

Competency Knowledge, Skills and Abilities:

• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Knowledge of processing contents within the restoration industry
• Customer Service Skills
• Valid driver's license
• Communication skills
• Administration skills
• Coaching and leadership skills
• Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, Salesforce, Contractor Connection, ADP, SharePoint, and One Drive
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work office equipment (fax, scanner, printer, phone system, computers)
• Ability to work independently and lead a team
• Ability to work within hazardous environments safely
• Ability to coordinate multiple jobs within the same time frame
• Ability to oversee a staff on assigned jobs
• Maintain a level of confidentiality
• Ability to follow and represent Paul Davis culture through our company Vision, Mission, Values, and 10 Serving Basics

Required Education and Experience:

• High School Diploma or GED required
• Experience as a Field Staff member within the Restoration Industry
• Experience with content processing procedures preferred

Preferred Education and Experience:

• IICRC certifications
• 1 year experience in a Supervisory/Leadership role

Physical Requirement

• Must be able to stay in a stationary position up to 25% of the time
• The person in this position needs to frequently move about clients properties to complete walkthrough and oversee completion of jobs
• Occasionally operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Constantly moves about job sites
• Constantly positions self to move about job sites; stairs, walkways, roofs, crawl spaces
• Occasionally ascends and descends a ladder to complete jobs
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers and staff over the phone and face to face
• Occasionally will lift up to 50lbs

Make an impact now : Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

Reasonable Accommodation for Disability:
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.