Customer Service Specialist

Position Customer Service Specialist Location Onsite, Springdale, OH Employment Type 6-month Contract with potential conversion to Direct Hire Pay Range $17.00/hr - $18.00/hr Required Skills & Experience 1+ years of experience working in a professional office setting 1+ years in customer service Extremely reliable and clear communication skills Ability to learn quickly Committed to the role and longevity Job Description An employer is seeking a Call Center Representative to join their team. These employees will be joining their Client First Center team and are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, and/or online chat. These employees are to represent a local bank well by presenting a positive, professional image while meeting or exceeding customer expectations. The ideal candidate is comfortable being seated the majority of the day taking calls and looking for growth and longevity! Essential Functions / Responsibilities Answer customer inquiries relating to bank products and services. Inquiries may be received via telephone calls delivered through call routing technology or through digital channels such as email and online chat. Recognize sales opportunities and refer clients to sales associates. Remain current on products, services, policies, and procedures. Resolve customer inquiries or issues with respect to any loan product offered by the banking company. Resolve customer issues through account research and utilization of support materials and resources. Perform customer account transaction and maintenance activities accurately. Strive for first contact resolution of customer inquiries, transactions, and problem resolution. Escalate customer requests requiring additional knowledge or expertise as defined by department leadership. Compensation & Benefits Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role are available. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Additional Information Candidate must be able to work onsite in Springdale, OH. #J-18808-Ljbffr