Administrative Operations Manager

Description

Involves managing or performing the administrative services or managing the full general operations of an academic or non-academic organization(s). Administrative services include activities in finance and human resources and may also include IT facilities or student services. General management activities include long and short range strategic planning in determining the mission and directing all activities of multi- disciplinary departments through subordinate management staff.

Department Description:

Alliance Health Project (AHP) is one of six clinical divisions and several research programs that comprise Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG) Psychiatry the second largest of 19 clinical departments at ZSFG. The mission of the AHP is to support the mental health and wellness of the lesbian gay bisexual transgender queer and HIV-affected communities in constructing healthy and meaningful lives. AHP is one of the oldest HIV organizations in the world and a leader in the field of HIV and mental health and behavioral health services focused on both HIV care and HIV prevention. AHP provides psychotherapy substance use counseling case management support groups psychiatry sexual health services clinical traineeship and provider education and training. Our multi-disciplinary staff are a client-centered collaborative harm reduction-oriented team. AHP has continued to grow as a community-based clinic by anticipating and addressing the changing needs of our LGBTQ and HIV community members for more than 40 years. Our process of continuous improvement of service to our community includes a strong focus on cultural humility and anti-racist service provision.

AHP has an annual budget of $12 million from Federal State and City contracts and grants private foundations individual donors recharge operations and an endowment totaling over 40 projects; 60 full and part time staff 5 clinical interns and over 100 volunteers per annum.

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Minimum Qualifications

• Bachelors degree in business administration or a public health field and 8 years of related work experience or a combination of comparable clinical education and/or experience. At least 5 years in a supervisory/lead/management role.
• Broad knowledge of the organizations processes protocols and procedures with a focus on operations human resources personnel management under labor contract(s) and personnel policy.
• Ability to supervise an administrative and technical team to manage multiple competing priorities in a fast-paced dynamic environment
• Strong knowledge of abstraction and collection of patient data QI systems external regulations analytics and reporting
• Detail-oriented with the ability to apply analytical and critical thinking skills to quickly analyze problems determine appropriate level of intervention and apply effective solutions
• Demonstrated ability to effectively convey complex clinical and technical information both verbally and in writing the ability to train and mentor direct reports and to prepare and present various reports documentation analyses and project proposals
• Working knowledge of business software and specialized applications and data management systems used in quality and performance improvement processes
• Broad knowledge of common organization-specific and other computer application programs.
• Demonstrated management and conflict resolution skills to effectively lead and motivate others.
• Advanced proficiency with Microsoft Office especially Excel and database software preferably Access.
• Experience with DEI principles and prior experience applying them in the work setting
• Excellent organizational analytical and demonstrated project management abilities
• Strong working knowledge in contracts and grants

• Prior experience collaborating with DPH DPH contracts and relevant systems of care

Preferred Qualifications

• Mastersdegreeinbusinesshealthcareadministration public healthorrelatedfield.

• Prior work experience with HIV LGBTQ and BIPOC communities

• Prior UCSF other UC campus experience or CCSF experience

• Knowledge of UCSF Government Business Contracts Research Management Services

Required Experience:

Manager