Logistics Customer Service Agent

Job Description

Job Description

About Us

Next Day Cargo has been a trusted leader in logistics and supply chain solutions since 1993. We take pride in delivering exceptional service to our clients, ensuring smooth and efficient transportation, storage, and fulfillment operations.

Position Overview

We are seeking a Logistics Customer Service Agent to join our team in an office-based role. The ideal candidate will have 3+ years of experience in logistics, freight coordination, and customer service and be bilingual (English/Spanish). This position requires strong organizational and communication skills , attention to detail, and the ability to monitor shipments, and customer inquiries while providing accurate freight quotes.

Key Responsibilities:

• Logistics coordination – Quote in-land and international shipments, track shipments, communicate with carriers.
• Customer service – Assist customers with shipment inquiries, tracking, and problem resolution in a professional manner.
• Cross-team collaboration – Work closely with warehouse, billing, and operations teams to ensure smooth logistics processes.
• Bilingual communication – Professionally engage with internal teams and customers in both English and Spanish.
• Problem-solving – Troubleshoot shipment issues, optimizing supply chain efficiency.

Qualifications:

• 3+ years of experience in logistics, freight coordination, and customer service.
• Familiar with SED, Bill of Lading, Airway Bill, in-lands, international and national freight
• Bilingual (English/Spanish) – Required.
• Associate’s degree in a related field OR 3 years of equivalent experience in logistics.
• Strong computer skills, including proficiency with inventory management software and Microsoft Excel or Magaya.
• Excellent attention to detail and ability to multitask efficiently.
• Strong follow-through and problem-solving abilities in a fast-paced environment.
• A team player with effective communication and organizational skills.

Why Join Next Day Cargo?

• Established industry leader – Over 35 years of success in logistics and supply chain solutions.
• Professional, office-based role – Work in a structured, team-oriented environment.
• Opportunities for growth – Develop your skills in inventory, logistics coordination, and customer service.

If you meet the qualifications and are ready to take on this role, we encourage you to apply!