Logistic - Customer Service Representative

divh2Join The Carisam-Samuel Meisel Team/h2pLogistics - Customer Service Representative/ppBe part of a 100+ year legacy built on excellence and powered by people who feel like family./ppAt Carisam-Samuel Meisel, we invest in your success with meaningful career opportunities and a competitive benefits package designed to support you every step of the way./ppPosition Details/ppDepartment: Customer Service Representative/ppStatus: Full-Time/ppSchedule: MondayFriday, 8:00 AM5:00 PM/ppFLSA: Non-Exempt/ppReports To: Director/Manager of Customer Service/ppPosition Summary/ppThe Customer Service Representative reports to the Director/Manager of Customer Service or her designee. Incumbent will maintain proper communication between Customers, and Sales manager. This role oversees the proper follow-up with purchasing, warehouse, export warehouse consolidators, forwarders, steamship lines and transportation carriers; coordinates order processing and accurately entering and managing customer orders within the companys logistics software system to support efficient order fulfillment and on-time delivery./ppEssential Functions/pulliGeneral office duties, billing, Customers EDI (electronic Data Interfaces), filing, answering telephone calls, preparing shipping documents including but not limited to Bill of Lading, Airway Bill, Shipping Export Declaration, Customs 7512 Form. Hazmat if necessary, invoicing and record keeping per company and US Customs requirements./liliProcess customers orders accurately and on a timely matter. Including but not limited to input in JD Edwards, shipping instructions, descriptions, case/pack, pricing, and gross profit./liliMaintain account files, ensuring they are costed and billed in accordance with company procedures provided by management./liliContact client consolidators for bookings and/or over road transportation information./liliHandle shipments on all modes of transportation Air, Ocean, transport carrier to various regions./liliAsses order volume to request and confirm equipment needed/container request, Air shipment or transport carrier./liliAs needed prepare cargo to ship abroad, planning shipment route. Monitoring shipment throughout transit to receipt at destination./liliCommunicate with clients about documentation needed and work to provide it for destination clearance.ie. Country of origin on products, case/pack, weight./liliMust also communicate information about rates, shipping options, and timelines to clients and keep them appraised for the progress of their shipments. (Requires communicating with carries and destinations regarding status of shipment.)/liliThe position requires participation in scheduled inventories, as needed./liliOvertime will be required./li/ulpKnowledge, Skills Abilities/pulliKnowledge of Import/Export paperwork and Customs Documentation./liliFreight forwarding handling Ocean, Air, Road shipments./liliHigh level of Customer Service and organization skills./liliExcellent communication and interpersonal skills./liliMust be able to work independently./liliAbility to establish and maintain effective working relationships with others./liliMust have a positive attitude with excellent problem-solving skills./liliAbility to multi-task and problem-solve under stressful/high pace environment./liliAbility to work overtime and flexible schedule./li/ulpEducation and Work Experience/ppHigh School Diploma or GED and 2 years of Freight Forwarding experience OR in related field OR a combination of experience and education. Bilingual fluent English/Spanish; Read Write proficiency required./ppComputer Skills/pulliProficient Computer skills, specifically MS Word/Excel/Power Point/Outlook, Web programs./li/ul/div