Contact Center Specialist I

Description Job Summary: The Contact Center Specialist’s primary focus is to work with the Contact Center Manager in serving as support for all online and telephone communications that come into the Contact Center. Provides information and/or answers questions regarding transactions and all bank products and services. Acts as a back-up to in branch Customer Service Representative as need. Qualification Required Intermediate PC skills (Excel, Word, etc.). Strong knowledge in deposit and lending products and processes. Excellent customer service skills. Effective decision making and problem solving skills. Detailed oriented. Qualifications Desired Proven ability to handle other assignments and effectively prioritize and manage workload Job Competencies Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work. Total commitment to compliance with all industry rules and regulations. Exceptional communication skills needed to liaise with providers, vendors, and other professionals. Support business development events. Perform other duties and responsibilities as required or assigned and assists others to complete tasks and work assignments. Core Customer and Relationship Centered Collaborative and Empowering Continuously Develops Accountable for Results Accuracy Licenses, Certifications, Registrations, Training NA Work Environment This job requires the ability to use desktop computers. Handle multiple commitments and meet deadlines. Work a flexible work schedule as needed. Performance Standards Attainment of annual goals established between supervisor and incumbent. #J-18808-Ljbffr