Customer Service Expert Mid-shift

Mid-Shift Customer Service Representative (Call Center) | Full-Time | On-Site | Dayton, OH

Schedule: Monday–Thursday, 10:30 AM – 7:00 PM | Friday, 8:30 AM – 5:00 PM

Looking for a customer service job with a later start time? Join a company that values your talent, rewards your performance, and invests in your future.

Logan Services is hiring a Mid-Shift Customer Service Representative to join our growing call center team. If you enjoy helping people, thrive in a fast-paced environment, and love turning customer conversations into exceptional service experiences, we'd love to meet you.

As the first point of contact for our customers, you'll answer inbound calls, schedule HVAC and plumbing service appointments, and deliver the outstanding customer experience Logan Services is known for.

Why Join Logan Services?

Since 1969, Logan Services has proudly served homeowners throughout Dayton and has expanded into Columbus, Cincinnati, and Northern Kentucky by putting people first. Our success is built on hiring great people, providing exceptional training, and creating opportunities for long-term career growth.

Many employees join Logan looking for a job—but stay because they find a career.

What We Offer

• Competitive hourly pay
• Performance bonuses and profit-sharing opportunities
• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Voluntary life insurance
• 100% company-paid life insurance and AD&D
• Traditional 401(k) with a 4% company match plus Roth contribution option
• Paid training and ongoing coaching
• Competitve PTO
• Paid sick time
• Consistent full-time schedule with a later daily start
• Career advancement opportunities within a growing company

What You'll Do

As a Mid-Shift Customer Service Representative , you'll help customers when they need us most by providing friendly, efficient, and professional service.

Responsibilities

• Answer inbound customer calls and provide exceptional customer service
• Schedule, reschedule, and confirm HVAC and plumbing service appointments
• Respond to customer questions with empathy, professionalism, and urgency
• Maintain accurate customer records and appointment information
• Communicate with customers through phone, email, and text messaging
• Coordinate with dispatch, service technicians, and internal departments to ensure a seamless customer experience
• Meet scheduling, booking, and customer satisfaction goals
• Remain positive, organized, and solution-focused during high call volume periods

What We're Looking For

• Previous experience in customer service, call center, customer support, scheduling, dispatch, reception, administrative support, or hospitality preferred
• Excellent communication and active listening skills
• Strong problem-solving abilities and attention to detail
• Comfortable multitasking while navigating multiple computer systems
• Experience using Microsoft Office and customer management software is a plus
• Dependable with excellent attendance
• Positive attitude and a team-first mentality
• Passion for helping customers and creating outstanding experiences

Why This Schedule?

This position is ideal for someone who prefers a later start to the workday while still enjoying a predictable full-time schedule. Whether you're avoiding early mornings or balancing personal commitments, this shift offers consistency without sacrificing your evenings completely.

Hours:

• Monday–Thursday: 10:30 AM – 7:00 PM
• Friday: 8:30 AM – 5:00 PM

Our Core Values (PARTE)

People First – We treat everyone with respect, compassion, and care.

Agile – We embrace change and respond with flexibility and purpose.

Radical Ownership – We take responsibility for our actions and become part of the solution.

Teamwork – We succeed together through collaboration, communication, and trust.

Excellence – We continually raise the standard and strive to exceed expectations.

Build Your Career with Logan Services

At Logan Services, you'll join a team that values your contributions, celebrates your achievements, and provides opportunities to grow professionally. If you're looking for a stable full-time customer service career with a company that truly invests in its employees, we'd love to hear from you.

Apply today and become part of the Logan Services family.

Logan Services, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.