Licensed Bilingual Customer Service Representative

Job Description

Job Description

The Receptionist / Customer Service Representative position will involve answering multiple phone lines, providing customer service to agency customers, receiving and processing insurance payments for existing customers, drafting letters & reports, and other additional clerical duties as directed by the agent or associates. A fast paced, growing insurance agency is looking to fill entry level sales positions. The position is part time with flexible hours, scheduling appointments or calling our contacts for new clients needing new insurance quotes or coverage reviews. Full time employment opportunities are also available for sales agents looking to improve their selling techniques and increase commissions. Apply now and we will contact you directly to learn more. We are seeking energetic and hungry individuals with an entrepreneurial spirit to join our fast pace agency sales department. As an independent insurance professional you will work with a dynamic team of sales agents that share your desire to win. Position pays a competitive base with a generous commission structure that works well for those who are disciplined and follow our proven sales process. Fill out the Apply Here field now so we can contact you for a phone interview.

Our office is rapidly growing and we are looking to train the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.

Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Paid Time Off (PTO)

Responsibilities

• Process customer policy change requests.

• Complete Evidence of Insurance requests.

• Develop new Financial Services opportunities.

• Document each customer contact in eAgent.

• Immediately greet all customers, entering the office, in a friendly and helpful manner.

• Take premium payments from customers.

• Ask each customer for referrals and explain our referral program.

• Treat each customer contact as a cross and up-sell opportunity including financial products.

• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

• Answer incoming phone calls on the first ring.

• Return all phone messages promptly.

• Share training and education knowledge and expertise with team members.

• Thoroughly understand and follow all underwriting, rating and compliance requirements.

• Maintain knowledge of new products.

• Prospecting and generating new business through leads & referral sources.

• Generating insurance quotes.

• Provide exceptional customer service.

• Be outstanding at relationship building.

• Maintain client relationships with follow up phone calls.

• Claims follow up calls.

• Cold call, direct email, and perform other lead generation activities

Requirements

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

• Possess an upbeat, positive and enthusiastic attitude.

• Be a great self-starter with a sense of urgency.

• Must be highly self-motivated.

• A terrific presenter and communicator, and a barracuda closer.

• Excellent Spelling and Grammar skills.

• Exceptional Business Writing and Editing Skills.

• Great Customer Service Skills.

• Problem-Solving Capabilities.

• Works well with other employees and is a team player with a positive attitude.

• Be able to obtain or currently possess a property & casualty insurance license

• Strong communication skills, both oral and written

• Be equipped with great listening and closing skills

Bilingual, fluent in both English and Spanish is beneficial.