Medical Office Manager

Company Description Oasis Medical Health Center LLC is a patient-focused medical practice serving the Miami, FL community with comprehensive, high-quality care. The center emphasizes accessible services, a welcoming environment, and efficient coordination of medical office operations. Team members collaborate closely with clinicians and support staff to ensure smooth patient visits and accurate documentation. Oasis Medical Health Center LLC values professionalism, integrity, and respect in every interaction and is committed to continuous improvement in patient experience and office performance.
Role Description The Medical Office Manager is a full-time, on-site role based in Miami, FL, responsible for overseeing daily operations of the medical office. This role manages front-desk workflows, including reception, scheduling, check-in and check-out processes, and patient communications. The Medical Office Manager supervises administrative staff, ensures accurate medical records and billing procedures, and monitors compliance with office policies and healthcare regulations. The role includes handling patient concerns, coordinating with clinical providers, monitoring inventory and supplies, and maintaining a clean, organized, and safe environment. The Medical Office Manager also tracks key performance metrics, supports implementation of process improvements, and helps ensure a consistently high level of customer service and operational efficiency.
Qualifications

• Experience in a medical office environment, including familiarity with medical terminology and basic medicine-related processes.
• Strong communication skills, with the ability to interact effectively and professionally with patients, staff, and healthcare providers.
• Customer service experience, with a focus on patient satisfaction, empathy, and problem resolution.
• Proficiency in receptionist duties, including scheduling, telephone etiquette, front-desk operations, and managing patient flow.
• Experience with electronic health records (EHR) systems, medical billing and coding basics, and general office software (e.g., MS Office).
• Demonstrated leadership and organizational skills, including staff coordination, task prioritization, and time management.
• Attention to detail and ability to maintain confidentiality in handling patient information, following HIPAA and other regulations.
• High school diploma or equivalent required; additional education or certification in healthcare administration or medical office management is preferred.
• Previous supervisory experience in a healthcare or medical office setting is highly beneficial.