Software Engineer | Remote |

Software EngineerThe Software Engineer position will be responsible for hands-on development as well as lead the development of Next Generation Enterprise solutions for Contact Center Tech Team.They will be working on Global eCommerce, Sam’s, Client, and other areas.SE will be responsible for application development in support of the multi-platform roadmap.Responsible for application architecture, ensure high performance, scalability, and availability for those applications.Areas of responsibility include:Involved in planning of system and development deployment as well as responsible for meeting software compliance standardsDrives technical vision and influences product roadmap and visionImplement large-scale, complex, cross-functional projectsLeads the discovery phase of large projects to develop high level designSupervise the work of cross-functional groups of engineers, including offshore associatesDirects root cause analysis of critical business and production issuesDocuments testing and maintenance of application corrections and improvementsInfluence decisions, builds consensus, and resolves conflicts constructively and proactivelySupports business objectives and ensures the business needs are being metThis position will be responsible for development of Contact Center Solutions.This included IVR in InContact using VCC scripting as well as building and maintaining services used in the Contact Center space.