Front Desk - Movement Fort Worth

Fort Worth, 2828 W. Lancaster Avenue, Fort Worth, Texas, United States of America Job Description Posted Wednesday, June 24, 2026 at 6:00 AM | Expires Tuesday, August 25, 2026 at 5:59 AM At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry. By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

JOB SUMMARY

The Front Desk Team Memberisessentialto providing anawesome customerexperienceand drives our mission to share our passion, create community, and inspire philanthropy, while ensuring the gym provides a space for our community where everyone feels welcome. Theyarehard-working,inclusive, passionateindividualswholoveto share their enthusiasm for climbing, yoga, and fitness through excellent customer service. Our Core Values of Growth, Connection, and Integrity drive our culture, and our front desk staff embody these valuesasa memberofourcommunityandenable ourgueststohavetransformative, purpose-driven moments!

JOB RESPONSIBILITIES

Deliversoutstandingcustomerexperiencethathelpsinspireothers to live intentionally and strive for personal bests Shows respect for others and makes progress towards the mutual sharing of feedback and concerns Ensurescustomer servicedelivered aligns withour culture,mission,and core values Demonstratesa growth mindset through a willingness to learn and a sense of curiosity for various other tasks Greetsandchecks-in members and gueststo create an inclusive space that fosters a sense of belonging. Pro-actively educates customers on gym amenities, member benefits and promotions and guides customers to best-fit membership, program, or pass options. Takes ownership of role in helping gym meet targets. Performs facility upkeep, cleaning, administrative/membership, and project tasks as assigned and/or based on task list for desk team members Clearly communicates basic knowledge of our retail products and gear, membership and pass options, and programming offerings for climbing, yoga, and fitness Conducts community, facility checks, and instructs Introduction to Bouldering classes. May teach intermediate classes Manages common customer service concerns and scenarios effectively, with professionalism

JOB REQUIREMENTS

Upbeat and adaptable attitudethat fosters a welcomingand inclusiveenvironment. Solid understanding of customer service skillsthat enable transformative, purpose-driven moments. Clear and effective communicatorto supportcollaborationwith others. Ability to multi-task in a fast-paced environment. Problem-solvingskillsto creativelyfind solutions for customer needs. Comfortableadapting toweb-based programs and registers. Ability to instruct educational programs Regular evening and weekend availability required

ADDITIONAL INFORMATION

This is a part-time position Starting pay at $13.00/hour, flexibility available based on experience Benefits includefree membership,in-gym discounts,guest visits, and retail discounts. New hires will complete a screening process. Scheduled shift times may vary from week to week or month to month. Opportunities to advance into other operations and instruction positions within the gym. Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rights notice from the Department of Labor. Fort Worth, 2828 W. Lancaster Avenue, Fort Worth, Texas, United States of America #J-18808-Ljbffr Movement