Member Services Manager

Member Services Manager Aerospace Federal Credit Union, El Segundo, CA 90245, USA Position Description We are committed to delivering an exceptional member experience while building a culture grounded in service, trust, and continuous improvement. We’re seeking a Member Services Manager who brings energy, leadership, and a passion for developing teams. If you enjoy leading from the front, solving problems in real time, and creating a service culture that truly stands out, this is an opportunity to make a meaningful impact in a highly visible role. As Member Services Manager, you will lead the daily operations of the branch, ensuring service delivery is efficient, compliant, and member‑focused. You’ll oversee a team of eight, providing coaching, direction, and ongoing development while fostering a culture built on accountability and service excellence. This is an on‑site position based in El Segundo, California, reporting to the VP Member Services. You will be responsible for maintaining smooth branch operations, monitoring performance metrics, ensuring proper cash controls, and resolving escalated member concerns with professionalism and sound judgment. Your leadership will help ensure that every member interaction reflects the credit union’s commitment to quality and care. In addition, you will conduct quarterly performance reviews and ensure that annual written evaluations are completed and provided to employees in a timely manner. This role plays a critical part in maintaining compliance with National Credit Union Administration (NCUA) guidelines. You’ll ensure policies and procedures are followed, partner with internal teams on regulatory updates, and help keep the branch audit‑ready. Beyond day‑to‑day operations, you’ll have the opportunity to influence the broader member experience. You’ll identify opportunities to improve service delivery, support cross‑selling through team development, and provide insights into leadership based on member feedback and operational trends. Qualifications At least five years of experience in branch operations, member services, or retail banking, with at least two years of leadership experience. Bachelor’s degree in business, finance, or a related field is preferred; equivalent experience will be considered. Strong understanding of credit union operations and regulatory expectations. Proven ability to lead, coach, and develop high‑performing teams. Clear communicator, thoughtful, analytical, and able to balance operational discipline with a genuine commitment to member service. Strong organizational skills, sound decision‑making, and the ability to thrive in a demanding environment. Credit union or financial services experience is strongly preferred. Compensation The salary range for this position is $95,000–$115,000, commensurate with experience. #J-18808-Ljbffr CUES TRAINING FACILITY