Compliance Administrator

Compliance Administrator

The Student Housing Technologies (SHT) Compliance Administrator is responsible for overseeing licensing, permitting, and regulatory compliance activities that support Student Housing Technologies' expanding technology and monitoring services. This role ensures the organization maintains compliance with applicable state, local, and federal requirements by managing registrations, renewals, audits, reporting obligations, and compliance documentation. The Compliance Administrator will proactively track regulatory changes, coordinate compliance efforts across departments, and develop processes that support scalable growth while minimizing operational and regulatory risk.

Reports to: Network Operations Manager

Duties/Responsibilities: The duties listed below are an outline of the role's responsibilities and should not be considered an all-inclusive list. As the needs of the organization change, these duties may be modified as needed.

• Monitor and maintain awareness of state and local regulations related to video surveillance, CCTV monitoring, AI-assisted analytics, audio recording, privacy, and data retention requirements.
• Maintain a compliance matrix documenting licensing, registration, notification, and operational requirements for any CCTV monitoring services in each state where services are offered.
• Research regulatory changes and communicate compliance impacts, risks, and required operational changes to management.
• Coordinate with internal teams and third-party vendors to ensure monitoring operations remain compliant with applicable state and local requirements.
• Assist in the onboarding of new Acuity properties by verifying monitoring, recording, retention, and notification requirements applicable to the property's jurisdiction.
• Maintain documentation, permits, registrations, and compliance records related to monitoring operations.
• Review and escalate potential compliance concerns, customer complaints, or regulatory inquiries related to CCTV monitoring and analytics services.

Education & Experience

• High School Diploma or GED.
• Bachelor's in IT, Computer Science or relevant field preferred.
• Proven experience as an access control technician or in a similar customer support role.
• 1+ years of customer service experience.

Preferred Knowledge, Skills, & Abilities

• Strong understanding of IT security principles and practices.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA Security+, Certified Access Control Specialist) are a plus.

Work Environment

• The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
• Travel: 10-20%

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.

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