Dispatcher

Job Description

Job Description

Dispatcher – Career Opportunity

Mr. Rooter Plumbing

Build a Career That Makes a Difference

Are you looking for more than just a job? Do you want a career with stability, growth opportunities, and a company that invests in your success?

At Mr. Rooter Plumbing, we're looking for motivated, dependable individuals to join our team as Dispatch Professionals. You may have never considered dispatching as a career, but it's one of the most important positions in our company. You'll play a key role in delivering outstanding customer service while helping our technicians succeed every day.

Plumbing is an essential service, which means our business remains strong in every economy. As a dispatcher, you'll help families and businesses receive the fast, reliable service they depend on.

Qualifications

Previous dispatching, customer service, or office experience is preferred, but we are willing to train the right candidate with a positive attitude and a strong work ethic.

Experience with Service Titan is a plus.

We provide hands-on training and ongoing coaching to help you become a confident and successful dispatcher while giving you the opportunity to grow your career with an industry-leading company.

Is This Position Right for You?

You'll likely be a great fit if you:

• Enjoy helping people and solving problems
• Communicate clearly and professionally
• Thrive in a fast-paced, team-oriented environment
• Stay organized while managing multiple priorities
• Are dependable and accountable
• Learn new technology quickly
• Pay close attention to detail
• Stay calm under pressure
• Enjoy being coached and continuously improving
• Take pride in delivering exceptional customer service

Our dispatchers are the communication hub of the company. Every day you'll work closely with customers, service professionals, and managers to ensure every job runs smoothly from start to finish.

What You'll Do

After completing your training, you'll be responsible for:

• Scheduling and coordinating technicians throughout the day
• Matching the right technician, equipment, and information to every service call
• Maintaining communication with customers throughout the service process
• Monitoring technician progress and adjusting schedules as priorities change
• Assisting with invoicing and payment processing
• Providing exceptional customer service on every interaction
• Utilizing Service Titan and other technology to manage daily operations
• Following the proven Mr. Rooter Plumbing systems and processes

What Success Looks Like

Successful dispatchers consistently:

• Deliver outstanding customer experiences
• Keep technicians productive and efficient
• Solve scheduling challenges quickly and professionally
• Communicate effectively with customers and teammates
• Help maintain high customer satisfaction scores and Google reviews
• Support company goals through teamwork and accountability

Why You'll Love Working Here

We believe our people are our greatest asset. That's why we offer:

• Competitive hourly pay
• Paid training
• Paid time off
• 401(k) with company match
• Medical, dental, and vision insurance
• State-of-the-art technology and software
• Ongoing coaching and professional development
• Opportunities for advancement into leadership positions
• A positive, team-focused work environment

Starting Pay: $18.00–$22.00 per hour, based on experience.

Join a Winning Team

At Mr. Rooter Plumbing, we're committed to helping our employees build long-term careers. Many of our leaders started in entry-level positions and advanced through hard work, training, and dedication.

If you're looking for a career with stability, growth, and a company that values its people, we'd love to meet you.

Apply today and start building your future with Mr. Rooter Plumbing!