ServiceNow Operations Lead — Tier 3 Stability & Escalations
AnaVation
AnaVation in Maryland is seeking a ServiceNow Operations Lead to provide leadership for the ServiceNow workflow and report on Tier 3 Help Desk operations. This role involves overseeing enterprise platform stability and service delivery. The ideal candidate must possess a Top Secret Clearance, a Bachelor's degree or equivalent experience, and 3 years managing ServiceNow. This position offers generous health benefits, a 401k plan, and paid leave. #J-18808-Ljbffr AnaVation
- Role Overview The ServiceNow Operations Lead will provide leadership and direction... ...environment, including Tier 3 Help Desk operations. The... ...oversee enterprise platform stability, workflow execution, and service... ...support operations. Manage escalation handling and resolution of...ServicenowTemporary workImmediate start
- AnaVation LLC is looking for a ServiceNow Operations Lead in Hanover, MD. This impactful role involves providing leadership for Tier 3 support within a strictly regulated federal environment... ...oversee operations, ensuring platform stability and delivering advanced technical...Servicenow
- AnaVation is seeking an Application Administrator to provide Tier 3 support in Hanover, MD. The role includes monitoring application... ...a Bachelor's degree, Top Secret Clearance, and experience with ServiceNow and related tools. The position offers generous benefits including...Servicenow
$32.89 per hour
...Title: Tech support 3 Location:... ...Description Senior Network Operations Center Technician... ...contribute to the Tier 2 CAS Network... ...services. May take the lead role in resolving... ..., resolves, or escalates network issues. Understands... ..., Office 0365, ServiceNow Equal Opportunity...ServicenowWork at officeLocal areaImmediate startNight shiftWeekend workAfternoon shift$147.29k - $199.28k
...Enterprise IT, Enterprise Operations, Large Scale IT... ...CIS) program, you will lead enterprise‑wide... ...towers Oversee global Tier 2/Tier 3 operational teams supporting... ..., including triage, escalation, root cause analysis,... ...Experience using ServiceNow/Service Central, SolarWinds...ServicenowTemporary workRemote workFlexible hours$104.52k - $182.12k
...primary focus on ServiceNow HR Service... ...AI enabled HR operations across the MedStar... ...HR Technology lead for HR Transactions... ...SLAs, routing, escalation paths, and service tiering. AI,... ...through go live and stabilization. Communicate project... ...required 3-4 years Hands...Servicenow$135k - $160k
...DescriptionDMI is a leading provider of... ...cybersecurity, network operations, and application... ...platforms (ServiceNow and CCaaS) into a... ..., ensuring rapid escalation, communication, and... ...transfer, and service stabilization.* Ensure zero... ...environments.* Minimum 3 years leading...ServicenowFull timeFor subcontractor- ...transformation, and operational performance of... ...platforms, including ServiceNow and Contact Center... ...Improvement Lead initiatives that modernize... ...communication, escalation, and resolution.... ...readiness, and service stabilization. Develop... ...Minimum of three (3) years managing IT...ServicenowFor subcontractor
$29 - $34 per hour
...is seeking a Tech‑support 3 in Annapolis, MD. Pay: $29... ...hr. This role supports the Tier 2 CAS Network Operations Center (NOC) and is responsible... ...services; may take the lead on less complex issues. Use... ...Remedy, Netcool, Office 365, ServiceNow. Job Requirements Minimum...ServicenowContract workTemporary workFor contractorsWork at officeShift workNight shiftWeekend work- ...to IT systems including day-to-day operations, monitoring and problem resolution... ..., mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis... ...Suite (JIRA, Confluence), GitHub and ServiceNow Requirements Fifteen (15) years...ServicenowHourly payContract workTemporary workImmediate startFlexible hoursShift work
- Operations Lead - Critical Accounts (Airfreight) Job Category: Field Operations Requisition Number... ...Centre, Middlesex, MD TW62GE, GBR The Tier 1 Operations Lead for Airfreight... ...and milestone visibility. As the primary escalation point for critical accounts, the Operations...Full timeWorldwide
$80k - $100k
The ROC Team Lead is the senior technical operator within ESS’s Remote Operations Center, reporting to the Engineering... ...Team Lead owns shift scheduling, escalation workflows, and quality standards for... .... Required Qualifications 3‑4 years of experience in solar PV fleet...Remote jobWork at officeLocal areaWork visaFlexible hoursShift workWeekday work$60k
...work focuses on sustaining, operating, and improving essential government... ...OT environments. Perform escalation‑level response actions,... ...directed cyber activities. Lead and support containment and... ...ensuring timely resolution and stabilization of affected systems. Ensure...Contract workShift work- ...required in order to start. Knowledge of ticketing systems (i.e. ServiceNow, Remedy) Knowledge of computer networking protocols and... ...basic scripting concepts Peraton is seeking an experienced CIRT Tier 1 Analyst to join Peratons' Federal Strategic Cyber Mission program...ServicenowLocal areaShift work
$70.8k - $148.6k
...will work Hybrid 3 days a week at National... ...supervision and operational leadership for ESD... ...Service Desk Lead, the successful candidate... ...provides 24/7 Tier 1 general help... ...compliance, and serve as escalation point for complex... ...utilizing ServiceNow for ticket management...ServicenowContract workWork experience placementWork at officeFlexible hoursShift workNight shiftRotating shift3 days per week$80k - $95k
...government intranet. The role operates in a rotating shift... ...four (4) days on and three (3) days off, with 10-hour shifts... ...and customers. Provide Tier 1 customer support via... ...interactions and actions in the ServiceNow ticketing system, escalating tickets as necessary....ServicenowShift workRotating shift- ...customer in Hanover, MD. The position assists in resolving Tier 3 incidents, performs routine ServiceNow administration tasks, and supports workflow and... ...issues, and perform troubleshooting to ensure system stability. Why It Might Be a Fit The ideal candidate will work...ServicenowTemporary workImmediate start
$50k - $290k
...the most mission-critical operations. We are thought leaders... ...mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification,... ...years of experience with ServiceNow platform is required. (An... ...is required. Level 3- Bachelor's degree in...ServicenowContract workWork experience placement$225k - $250k
...a senior cleared Program Manager to lead a mission critical contract providing... ...assurance support across IC partners Tier 1 & Tier 2 support, 24x7 operations, and crisis response Operations & Maintenance... ...Improvement Act (DAWIA) Level 3 certification in Program Management....Full timeContract workFlexible hours$65k - $89k
...Help Desk experience. Responsibilities include monitoring service availability, troubleshooting user issues, and documentation in ServiceNow. A competitive salary between $65k and $89k is offered, along with excellent benefits such as paid vacation and healthcare. The...ServicenowRotating shift$7.5k
...software components. The Level 3 Software Engineer shall... ...capabilities: Proficiency in ServiceNow development and administration... ...new or modified systems or operating environments. Develop... ...documentation. Serve as team lead at the level appropriate to the...ServicenowContract workWork experience placementImmediate startFlexible hours- ...- Perform day-to-day operational activities supporting Incident... ...business workflows, escalating gaps or issues as... ...Preferred experience includes ServiceNow, ITIL-based support environments, and multi-tiered ticketing systems.... ...relevant field of study and 3+ years of relevant...ServicenowMinimum wageFull timeContract workTemporary workWork experience placementRemote work
- ...Responsible for providing Tier 2 (L2) support to customers by... .... Tier 2 (L2) will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates Tier 2 (L2) Field Support... ...customer. Knowledge of using ServiceNow as the ticketing tool. Provide...ServicenowRemote workWeekend work
- ...Associate Director, FSP Clinical Operations is responsible for the... ...and manages Communication and Escalation plans/processes, as applicable... ...and analyze associated data Leads Client-specific FSP meetings with... ...Operations experience; and a minimum 3 years of previous line...Temporary workFor subcontractorLocal areaRemote workFlexible hours
- ...ensures accurate documentation and escalation of issues when necessary. The... ...Level Agreements (SLAs) and operational performance metrics. Customer... ...phone, email, chat, and the ServiceNow ITSM platform. Provide... ...Experience Minimum of three (3) years of experience providing...ServicenowRemote work
- ...Overview The Project Manager will lead the day‑to‑day performance... ...industry‑leading CCaaS platforms, ServiceNow platform architecture, ITSM,... ...metrics. Produce and deliver operational reports, ensure compliance... ...management experience, including 3+ years of hands‑on IT Service...ServicenowContract workRemote workRelocation
$100k
...focuses on sustaining, operating, and improving essential... ...technical domains. Lead release planning, sequencing... ...teams to manage 3-6 month delivery plans... ...impacts and maintain service stability and SLA performance.... ...ITSM tools (e.g., ServiceNow) for release tracking and...ServicenowContract workRemote work$83.43k - $222.48k
...Development Engineering to lead a team of 4‑6 engineers... ...day‑to‑day support, operations, and administration of... ...licensing issue, or dig into a ServiceNow workflow - while also... ...require Act as an escalation point for complex... ...Required Qualifications 3 years of experience in...ServicenowFull timeLocal area- ## Operations Manager - Senior Lead Operations ManagerApplylocations: Derwood, MDtime type: Full timeposted on: Posted 27 Days Agojob requisition id: R... ...major in a related field for up to 2 years’ experience or 3 years’ experience with an applicable college degree.* **Senior...Full timeWork visaFlexible hours
$70.37k - $91.48k
Encore is seeking an Operations Manager in Maryland to oversee the planning and execution of Special Events and Trade Shows. This role involves... ...an inclusive workplace culture. Candidates should have at least 3 years of on-site management experience, possess excellent...
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