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ServiceNow Operations Lead — Tier 3 Stability & Escalations

AnaVation

AnaVation in Maryland is seeking a ServiceNow Operations Lead to provide leadership for the ServiceNow workflow and report on Tier 3 Help Desk operations. This role involves overseeing enterprise platform stability and service delivery. The ideal candidate must possess a Top Secret Clearance, a Bachelor's degree or equivalent experience, and 3 years managing ServiceNow. This position offers generous health benefits, a 401k plan, and paid leave. #J-18808-Ljbffr AnaVation

Vacancy posted 3 days ago
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