IT Infrastructure & Support Specialist (Manufacturing sector experience)
Zobility
IT Infrastructure & Support Specialist (CompTIA A+ & Freshservice) We are seeking an IT Infrastructure & Support Specialist who can deliver high‑quality end‑user support while managing on‑site hardware, software, and IT inventory. Key Responsibilities Serve as the on‑site IT point of contact for Harper users; manage walk‑up support and scheduled requests. Install, configure, and troubleshoot AutoCAD LT , including workstation performance, drivers, and plotting issues. Set up and maintain printers/plotters (including CAD printers): jams, drivers, queues, connectivity. Provide Tier 1 remote and on‑site support via TeamViewer and Freshservice . Support Office 365 (Outlook, Teams, OneDrive, SharePoint) and standard desktop applications. Perform workstation setup/imaging, device deployments, docks/monitors/scanners, and basic hardware troubleshooting. Maintain accurate ticket updates and documentation. Collaborate with central IT for escalations (networking, server, advanced CAD issues). No cabling/wiring work required. Required Skills & Experience Freshservice – Software High level ticketing experience Microsoft 360 and Windows experience CompTIA A+ certification Ticketing and troubleshooting Ability to lift/move up to 50 lbs. (IT equipment) #J-18808-Ljbffr Zobility
Vacancy posted 2 days ago
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