Senior Control-M Engineer

Project Overview

The Senior Control-M Engineer develops conceptual, logical, and physical IT engineering designs supporting infrastructure requirements across business and technical application projects. The role ensures availability, resiliency, and secure orchestration of mission-critical workloads and contributes to modernization initiatives including automation-first orchestration, jobs-as-code, API-driven integration, and multi-environment scheduling capabilities.

This is a senior-level role requiring deep engineering expertise, comprehensive platform knowledge, and strong operational judgment.

Key Responsibilities

Engineering & Platform Management

• Install, configure, upgrade, and patch Control-M Servers and Agents across multi-site environments, including legacy on-prem, CoLo production, and CoLo non-production.
• Design, implement, and maintain job scheduling workflows, workload orchestration, and user/security configuration.
• Conduct operational health checks, monitor system performance, and ensure compliance with enterprise standards and audit/security requirements.
• Assess testing requirements, prepare testing strategies, and develop implementation and transition plans.
• Analyze and revise system logic, documentation, and technical standards as needed.

Operational Support & Troubleshooting

• Troubleshoot and resolve complex hardware, software, OS, and networking issues impacting scheduling infrastructure.
• Perform change and problem management using standard tools and National IT policies.
• Complete customer service requests, including new agent deployments and environment setup.
• Document issues, solutions, and workarounds in the maintained internal knowledge base.
• Provide on-call coverage as required to support 24 7 scheduling operations.

Modernization & Strategic Initiatives

• Support Automation API, jobs-as-code adoption, workflow modernization, vendor enhancements, and enterprise integration.
• Provide engineering support for multi-environment orchestration tied to FRFS modernization.
• Participate in modernization roadmap work including resiliency engineering, cloud-aligned scheduling, and advanced automation capabilities.

Leadership & Collaboration

• Lead highly technical and complex engineering projects using FRIT/System resources.
• Train technical staff on Control-M tools, platform functionality, and engineering standards.
• Report solution gaps, platform issues, and resiliency risks to management.
• Partner with business lines, infrastructure teams, security, and operations for cross-functional alignment.
• Participate in team meetings, issue review, prioritization, and continuous improvement activities.

Risk Management

• Understand and apply risk management discipline in decision-making while ensuring compliance with internal standards, audit guidelines, and the Information Security Manual.

Required Qualifications

• Bachelor's Degree or equivalent experience.
• 6 9+ years of relevant work experience in IT engineering, infrastructure operations, or workload automation.
• Comprehensive knowledge of Control-M administration, including:
  • Server and Agent installation/configuration
  • Job scheduling and workflow design
  • User access/security
  • Patch management and upgrades
• Experience with Control-M multi-environment orchestration across on-prem and CoLo environments.
• Strong hands-on experience with Linux/Unix and Windows Server administration.
• Shell scripting experience with Bash and PowerShell, along with log analysis skills.
• SQL skills and basic database troubleshooting with PostgreSQL or Oracle.
• Networking fundamentals, including TCP/IP, ports, and firewall configuration.
• Experience with Control-M Configuration Manager and scheduling functions/user management.
• Familiarity with ITSM tools, including ServiceNow and Jira.
• Familiarity with monitoring tools, including Splunk and Dynatrace.
• Strong documentation, root cause analysis, and problem-solving skills.
• Excellent interpersonal, negotiation, communication, and attention-to-detail skills.

Preferred Qualifications

• Control-M Automation API, Workload Archiving, and Application Integrator experience.
• Advanced scripting with Python, CI/CD pipeline integration using Git-based tools, or infrastructure-as-code using Ansible or Terraform.
• Cloud platform exposure to AWS, Azure, or GCP, or Control-M cloud deployments.
• Advanced SQL, database tuning, and performance optimization.
• Security integration experience with SIEM tools, SSL, or Venafi.
• Experience with Agile, SAFe, or scaled enterprise delivery.
• ITIL Foundation or BMC Control-M certification.

Technical & Soft Skills

Top Technical Skills

• Advanced Control-M infrastructure engineering, including administration, Server/Agent installation, configuration, upgrades, and patching.
• Multi-environment orchestration across legacy on-prem and CoLo environments.
• Scripting and automation, including Bash, PowerShell, Python, Automation API, and jobs-as-code.
• Familiarity with remediation patterns.
• Infrastructure troubleshooting across layers.
• Networking fundamentals, including TCP/IP and firewall.
• SQL basics, including PostgreSQL and Oracle.
• Log analysis.
• ITSM and monitoring tools, including ServiceNow, Splunk, and Dynatrace.

Top Soft Skills

• Clear and effective communication, particularly during troubleshooting and coordination across teams.
• Disciplined documentation and problem-solving habits.
• Ability to remain composed and operate independently in high-criticality 24 7 environments.
• Ownership mindset when handling sensitive Control-M administrative functions.
• Collaborative approach during cross-functional changes and modernization activities.

Team Structure

The direct team currently consists of:

• 2 Infrastructure Engineers
• 3 Business Analysts
• 1 Scrum Master
• 1 Product Owner
• 1 Product Manager/Manager

Key Aspects of the Role

• Engineer and support Control-M infrastructure across multi-site scheduling environments.
• Troubleshoot complex issues independently or as part of a team.
• Support modernization initiatives including jobs-as-code, Automation API adoption, workflow optimization, and enterprise integration.
• Maintain privileged administrative accounts following enterprise audit and security practices.
• Support agile processes and ceremonies.

Day-to-Day Expectations

• Install, configure, patch, and maintain Control-M infrastructure and Agents.
• Troubleshoot issues across multiple environments and collaborate closely with partner network teams.
• Execute health checks, performance analysis, and resiliency validation.
• Support customer onboarding and job migrations from legacy to CoLo.
• Maintain documentation and the internal knowledge base.

30-60-90 Day Expectations

First 30 Days

• Understand environment topology across legacy on-prem, CoLo production, and CoLo non-production.
• Learn SOPs, scheduling workflows, and automation pipelines.
• Shadow troubleshooting, installations, and patches.
• Understand and adhere to agile processes.

First 60 Days

• Independently execute Control-M installations, patch cycles, and troubleshooting.
• Participate actively in CoLo support and modernization initiatives.

First 90 Days

• Independently execute infrastructure changes.
• Support failover/recovery testing.
• Lead key modernization efforts focused on automation-first approaches and jobs-as-code.
• Lead API-driven integration and workflow modernization.
• Serve as the primary point for multi-environment orchestration support.

Interview Process

1. Recruiter screen
2. Hiring manager interview
3. Technical panel with Control-M engineering and infrastructure SMEs
4. Final cultural/team fit round
5. Offer

Working Conditions

• Requires use of standard office equipment, including computer, phone, and copier.
• Mix of sitting, standing, pushing/pulling, and lifting items over 20 lbs.
• May require extended hours and on-call/call-back availability.
• Exposure to moderate equipment noise may occur.

Why This Role Matters

Control-M is foundational to secure, timely, and resilient processing of high-value payment systems. As operating hours expand and platform complexity grows, this senior engineering role supports reliability, compliance, and modernization across critical national financial services.