Patient Care Coordinator

Patient Care Coordinator

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide Medication-Assisted Treatment (MAT) and behavioral health services, helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate Patient Care Coordinator to join our growing team in a fast-paced, dynamic medical setting.

Location: Porch Light Health Clinic in Grand Junction, CO, Rovering includes the following locations: Montrose, Glenwood Springs, Rifle, Delta, Mesa IRT

Responsibilities and Duties:

As a Patient Care Coordinator at Porch Light Health, you will be expected to perform a combination of clinical and administrative tasks to support both our medical team and our patients. Specific responsibilities include, but are not limited to:

• Booking and Rescheduling Appointments: Coordinate with patients to schedule and reschedule appointments efficiently.
• Managing Prior Authorizations: Submit and track insurance prior authorizations to ensure timely treatment for patients.
• Patient Monitoring and Communication: Take and record patient vitals, perform injections, and provide ongoing communication with patients regarding their treatment.
• Insurance Liaison: Act as the primary point of contact for insurance-related questions and issues, ensuring proper coverage for patient care.
• Provider Communication: Maintain respectful and professional communication with providers and other medical staff.
• Clinic Administration: Assist with administrative tasks such as managing clinic data, filing paperwork, maintaining patient records, performing injections, and ensuring the clinic's smooth operation.
• Clinic Operations: Assist in opening and closing the clinic, ensuring that all tasks, such as facility cleaning and paperwork management, are completed efficiently.
• Patient Education and Support: Guide patients through paperwork, contracts, and medical protocols related to addiction treatment.

Qualifications and Skills:

The ideal candidate will possess the following qualifications and skills:

• Proficiency in Google Suite: Comfortable using Google Docs, Sheets, and other Google applications.
• Experience with EMR Systems: Previous experience with Electronic Medical Records (EMR) systems is preferred (at least 1 year).
• Ability to Navigate Multiple Patient Medical Record Platforms: Capable of learning and adapting to various patient management systems.
• Strong Communication Skills: Able to communicate effectively with patients, insurance companies, providers, and coworkers in a professional manner.
• Time Management Skills: Ability to prioritize tasks and manage time effectively in a busy clinic setting.
• Dependability and Reliability: Must be reliable, punctual, and willing to travel to multiple rural locations as needed.
• Transportation: Reliable transportation is required for travel between clinic locations.

Job Requirements:

Education: High school diploma or equivalent.

Experience: At least 1 year of experience with EMR systems is preferred. Previous experience in a medical or clinical setting, particularly addiction medicine, is a plus.

Valid Driver's License

Employment Status:

Full Time, 8:00am-4:30pm, M-F (Rotational Saturdays)

Work Setting:

In-person at the clinic. Rover to Regional Clinics

Work Hours:

8-hour shifts, 40 hours per week. Rotating Saturdays required.

Benefits:

Health, Dental, Vision, Life, 401K, PTO, Sick Time

At Porch Light Health, we invest in your future—after 6 months of employment, and as program spots become available, you'll have the opportunity to enroll in our fully online Medical Assistant (MA) program, designed for flexible evening learning. Don't miss your chance to turn a job into a career!