Customs Brokerage Manager (English/Mandarin)

Position: Customs Brokerage Manager (English/Mandarin) Location: Jamaica, NY Company/Industry: International Freight Forwarder Schedule: Mon-Fri, 1st shift Salary: $100,000 - $135,000/yr, depending on experience, with flexibility for the right candidate Type: Direct Hire with benefitsKey ResponsibilitiesLead, mentor, and develop a high?performing Customs Brokerage team, providing daily operational guidance and coaching.Ensure full compliance with CBP and OGA regulations, including HTS classification, protest filing, and regulatory updates.Provide training on new regulations, customs procedures, and brokerage systems (including CargoWise).Analyze workflows, identify inefficiencies, and implement process improvements to enhance operational performance.Collaborate with the Sales team on client visits and support strategic business initiatives.Identify service issues or workflow gaps and work with leadership to resolve them promptly.Manage VIP accounts and assist the team with customs clearance tasks as needed.Required ExperienceMinimum 5 years of experience in freight forwarding, customs brokerage, or import/export operations preferred.Fluent English and MandarinCandidates with relevant coursework in International Business, Supply Chain, Transportation, or Logistics will also be considered.Minimum 2 years of supervisory or team?lead experience preferred.Active U.S. Customs Broker License required.Compensation / Pay Rate (Up to): $100,000.00 - $135,000.00Job SummaryJob number: 579977Profession: Management