IT Desktop Support Engineer

Job Title: IT Desktop Support Engineer (L1) Location: Mount Sterling, Kentucky, USA Employment Type: Full-Time Work Arrangement: Onsite (or Hybrid if applicable) Engagement Type: 1099 Independent Contractor (No Benefits) Job Summary We are seeking a motivated IT Desktop Support Engineer (Level 1) to provide first‑line technical support for end users in a fast‑paced enterprise environment. The ideal candidate will be responsible for troubleshooting hardware, software, and network‑related issues, ensuring smooth day‑to‑day IT operations. This is a full‑time 1099 independent contractor role and does not include company‑sponsored benefits. Key Responsibilities Provide L1 technical support for desktops, laptops, printers, mobile devices, and peripherals Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, VPN, and standard business applications Perform user account support including password resets, access provisioning, and basic Active Directory tasks Install, configure, and upgrade software and hardware as needed Log, track, and document incidents and service requests using a ticketing system (e.g., ServiceNow, Jira, or similar) Provide remote and onsite support to end users Escalate complex technical issues to L2/L3 support teams when necessary Ensure compliance with IT policies, procedures, and security standards Maintain inventory of IT assets and support equipment lifecycle management Deliver high‑quality customer service and end‑user support experience Required Skills & Qualifications 1–3 years of experience in IT Desktop Support or Helpdesk (L1) Strong knowledge of Windows operating systems (Windows 10/11) Basic understanding of Active Directory, networking fundamentals (DNS, DHCP, VPN) Experience with troubleshooting hardware and software issues Familiarity with ticketing systems and ITSM processes Strong communication and customer service skills Ability to work independently and manage priorities effectively Hands‑on experience supporting end users in an enterprise environment Preferred Qualifications CompTIA A+, Network+, or similar certifications Experience supporting Office 365 / Microsoft 365 environments Basic knowledge of Mac OS and mobile device support Prior experience in corporate or manufacturing IT environments Work Authorization Requirement Candidates must be authorized to work in the United States. Eligible categories include: U.S. Citizens L2 Visa Holders J2 Visa Holders Holders Contract Terms Employment Type: 1099 Independent Contractor Full‑time engagement No benefits (health insurance, PTO, retirement, etc. not included) Pay structure to be discussed based on experience and skill level Soft Skills Strong problem‑solving ability Professional and customer‑focused attitude Ability to work under pressure and meet SLAs Team collaboration and effective communication #J-18808-Ljbffr Axiom Technologies