Average salary: $76,272 /yearly
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- ...Norway, Canada, Malaysia, and Ethiopia. About the team: As the deep-technical tier of the operations center, the L3 / Escalation Support Engineer owns the hardest customer issues and platform incidents, and is the bridge between front-line support and Engineering / SRE...SuggestedPermanent employmentFull timeLocal area
Bitdeer
Singapore24 days ago - ...candidate will be an experienced technical support troubleshooter who has spent extensive... ...with customers, and managing escalations on mission-critical networks/operations.... ...issues/escalations resolutions. The Network Engineer engages with customers to understand their...SuggestedWork at officeRemote work
$68k - $80k
...business needs first, then designing the right support solutions. We believe in working together... ...Opportunity We're seeking an IT Support Engineer II to serve as our advanced technical specialist and escalation point for complex infrastructure challenges. You...SuggestedFull timeWork at officeImmediate startWork from homeFlexible hoursFramework IT
Chicago, ILmore than 2 months ago£90.85k - £113.76k per year
...complex technical problems and helping build trust between customers and engineering, this is the role for you. We’re seeking a motivated Senior Customer Support Engineer (Tier 3), Customer Escalations to join our Escalation Engineering team. You’ll take ownership of...SuggestedFull timeWork at officeRemote workHome officeFlexible hoursTailscale
Remotea month ago- ...We're seeking a motivated Senior Customer Support Engineer (Tier 3), Customer Escalations to join our Escalation Engineering team. You'll take ownership of our most complex, ambiguous customer escalations, solving issues where the root cause is not always obvious. You...SuggestedFull time
Tailscale
Remote29 days ago - RideNow Group in Allen, TX is seeking a Level 2 IT Technician to act as the primary escalation point for complex IT issues beyond Level 1 support. You will manage infrastructure, perform systems administration tasks, and lead technical projects while mentoring Level 1 staff...Suggested
- Itron in Chicago is seeking a seasoned Technical Support Engineer to lead a fast-moving team delivering exceptional support for Locusview... ...Itron's portfolio. You will mentor engineers, handle complex escalations, and collaborate across Support, Product, Engineering, and...Suggested
- Blueport is seeking a skilled Network Support Engineer II in Walpole, MA to ensure reliable network performance and serve as a trusted escalated-support expert. This onsite role partners with customers to maintain connectivity for multifamily and hospitality clients. You...Suggested
- A leading Managed Service Provider is seeking an IT Escalation Specialist to resolve complex technical issues and provide top-tier client support. This role involves advanced troubleshooting of hardware and software problems in a collaborative team environment. Candidates...SuggestedRemote job
- Ware Malcomb is seeking an IT Support Specialist II to assist end users in the Phoenix area and regional offices. The role focuses on... ...troubleshooting and triaging tickets, serving as a mid‑level escalation point for various technologies, and maintaining inventories and...SuggestedWork at officeLocal area
- ...We're seeking a motivated Senior Customer Support Engineer (Tier 3), Customer Escalations to join our Escalation Engineering team. You'll take ownership of our most complex, ambiguous customer escalations, solving issues where the root cause is not always obvious. You...SuggestedFull time
Tailscale
Remote28 days ago - ...orchestration, Mirantis empowers platform engineering teams to deliver composable, production-... ...DescriptionMirantis is seeking an IT Support Engineer to be the on-site IT presence at... ...closely with our remote IT colleagues, escalate cleanly when needed, and make sure on-site...SuggestedWork at officeLocal area
- ...around 1,000 passionate employees and is supported by world-renowned investors including... ...efficient ticketing system, triage and escalations.Employee hardware and device management... ...procurement and systems & integrations (engineering).Full compliance with legal and...SuggestedFull timeWork at officeLocal areaRemote workWork from homeFlexible hours
- NTT DATA in New York is seeking a Senior Managed Services Service Desk Agent to act as escalation point for clients and vendors. You will handle calls, chats, tickets, and mailbox management, applying ITIL-aligned procedures to resolve incidents or service requests. This...Suggested
$25.48 - $41.68 per hour
As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services... ...and procedures, they act as a mentor and main partner for escalations within the team.Your day will be filled with exciting challenges...SuggestedHourly payTemporary workFor contractorsSeasonal workWorldwideFlexible hours- We are looking for an IT Support Engineer to provide advanced technical support for end users and client environments in Savannah, Georgia... ...standard of service. The person in this role will handle escalated support needs, maintain core IT systems, and contribute to a...Permanent employmentContract work
$90k - $110k
Role DescriptionHarmonic is looking for an IT Support Engineer to join our global IT team and provide hands-on technical support across endpoint... ...and deploymentAct as the primary US-timezone escalation point for IT incidents, coordinating with our EMEA and Kyiv-...Local areaWorldwide$110k - $135k
DescriptionOverview : The IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and...- ABOUT THIS POSITIONThe IT Support Engineer is the first point of contact for employees seeking technical support as the Tier 1 of support... ...with documented triage and troubleshooting steps taken before escalation.· Monitor open tickets and proactively update users on...Full timeLive outWork at officeLocal areaFlexible hours
- We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play... ...system integrity.• Collaborate with senior support teams to escalate complex issues and ensure their resolution.• Deliver excellent...Permanent employmentContract work
$45.64k - $57.03k
...#ProgressiveParentalLeave JOB OVERVIEW The Technical Support Representative I, is responsible for... ...standard procedures for proper escalation of unresolved issues to the appropriate... ...escalation of issues to level 3 and/or engineering as necessary to resolve client issues....Full timeRemote work$70k - $90k
...Description Job Description Acumen Managed IT Services in Richmond Heights, MO is looking to hire a full-time Senior Engineer and Level 3 Escalation Support to work on a team providing innovative solutions and exceptional technology support to clients and maintaining...Full timeTemporary workMonday to FridayFlexible hoursAcumen Consulting
Saint Louis, MO8 days ago$23 - $40 per hour
...impact environment?Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations... ...and procedures, they act as a mentor and main partner for escalations within the team.Your day will be filled with exciting...Hourly payFull timeTemporary workFor contractorsSeasonal workWorldwideFlexible hours$28 - $31 per hour
DescriptionKforce has an enterprise client seeking a Support Engineer II in New York, NY.Summary:IT Support is the first point of contact for... ...solutions to users* Assist with activities to triage and escalate any system or network outage to reduce downtime* Assist with...Remote workWorldwideFlexible hoursShift workWeekend work$92k - $122k
...are Datadog's in-house product experts. The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical... ...integrations, often with limited logs or sanitized data.Handle urgent escalation cases that may result in customer-facing troubleshooting...Work at office3 days per week$111k - $211k
...Enterprise and Morpheus VM Essentials Support EngineerThis role has been designed as... ...cross‑functional teams including Product, Engineering, and Sales Engineering to ensure... ...EngineerActs as the highest technical escalation point and subject matter expert.Responsibilities...Full timeWork experience placementWork at officeLocal areaImmediate start- IT Field Engineer - Projects & Escalations (L2/L3) Monmouth Cyber - Managed Service Provider Monmouth Cyber is a fast‑growing Managed Service Provider delivering best‑in‑class IT support, cybersecurity, and cloud solutions to businesses of all sizes. We partner closely...Permanent employmentFull timeRemote work
- ...the Help24 team. You will serve as a Level 2/3 escalation point, coordinating incident response, triage, and engineering collaboration to resolve complex payment processing... .... You will help maintain runbooks, support high-touch clients, and work with global teams...Worldwide
$107.9k - $195.05k
Cyber Defense Infrastructure Support EngineerLocation: Suitland, MDClearance: Active TS/... ...a Cyber Defense Infrastructure Support Engineer in Suitland, MD, you will build, configure... ...technical resource, providing Tier 3 escalation support, evaluating emerging technologies...Full timeLocal area$178.4k - $226.7k
...for a passionate, innovative, results oriented Security Engineer. Security Escalations is responsible for driving innovative enhancements that raise... ...leading security improvement efforts and is committed to supporting the development and deployment of wide-ranging process...InternshipFlexible hours
