Average salary: $87,500 /yearly
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- Join to apply for the Senior Escalations Support Engineer role at Jobright.ai 2 days ago Be among the first 25 applicants Join to apply for the Senior Escalations Support Engineer role at Jobright.ai Get AI-powered advice on this job and more exclusive features. Jobright...SuggestedFull time
$65k - $85k
...Clearance: Ability to Obtain Public Trust Job Title: Technical Support Engineer, Associate Job Overview: The Technical Support Engineer,... ...activities, including incident intake, triage, troubleshooting, escalation, root cause analysis support, and resolution verification....SuggestedWork experience placementHirebridge
Washington DC1 day ago- ...Desk Specialist III in Washington, DC, to provide advanced Tier III troubleshooting and support for a federal customer's IT service desk. You will serve as a senior technical escalation point, ensuring compliance with SLAs while mentoring junior staff and driving...Suggested
- ...Seeking a Technical Support Engineer to provide on-site technical support services to Enterprise customers; serving as a subject-matter expert... ...fulfilled from a technical standpoint.Track, investigate, escalate, and verify software defects as encountered and reported by customersDeliver...Suggested
US HealthCare Careers
Washington DC4 days ago $95.32k - $115.19k
...Technical Support Engineer Washington, DC, US Salary Range: $95,324.00 to $115,190.00 Annually Location & Flexibility Priority consideration... ...resolve tickets within service‑level‑agreement thresholds, escalating as needed. Support users with self‑service eDiscovery tasks...SuggestedContract workRemote workAINS LLC DBA OPEXUS
Washington DC4 days ago- ...specializing in risk management, litigation support, insurance analytics, and data-driven... ...We are seeking a Technical Support Engineer to deliver high-quality, cloud-first IT... ...Monitor system performance and proactively escalates issues when appropriate Maintain knowledge...SuggestedFull timeWork at officeLocal areaRemote workFlexible hours
McLarens
Washington DC1 day ago $120k - $175k
Cooley LLP is looking for a Product Support Engineer to join their Product team in Washington, DC. In this role, you will be the primary contact for complex product issues, collaborating across support and engineering to enhance product stability and performance. If you...Suggested- Koitecc Solutions is seeking an IT Support Manager to lead the SEC ISS Customer Service Desk operations in Washington, DC. This role... ...performance requirements. The ideal candidate will manage staffing, escalations, and maintain operational readiness while ensuring compliance...Suggested
- ...We are seeking a Senior End User Computing (EUC) Support Engineer to provide hands‑on technical support across our staff, ministries, and... ...Partner with internal and external technical teams to resolve escalated issues. What You Bring 3‑5 years of EUC support experience...SuggestedFull timeContract work
Managed IT & Security Provider
Alexandria, VA2 days ago - ...Desk Specialists (Journeyman Computer Support Specialists) to support a Federal customer... ...through mentoring, technical guidance, escalation support, and development of standard... ...Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to resolve...SuggestedPermanent employmentContract workFor contractorsCasual workH1bWork at officeLocal areaMonday to FridayFlexible hours
Nash Harbor Solutions, LLC
Washington DC2 days ago $108k - $125k
...experienced IT Help Desk Specialist to support the Congressional Budget Office (CBO) in... ...by promoting best practices, reviewing escalations, and resolving issues Coordinate... ...needs Partner with Cloud Services, Engineering, Development, and Cybersecurity teams as...SuggestedFull timeWork at officeLocal areaRemote workMonday to FridayKMRG LLC
Washington DC1 day ago- ...BayNova LLC is seeking a User Support Specialist to join our Alexandria, VA team for a federal government client. The ideal candidate... ...dedication to customer service. Responsibilities include managing escalated user support and utilizing ServiceNow for ticketing. The...SuggestedRemote workWork from home
BayNova LLC
Alexandria, VA18 hours ago $85k - $90k
...Desk Specialist for a proposed contract supporting the Congressional Budget Office in... ...issues; and collaborate with Service Desk, Engineering, Network Operations, Cloud Services, and... .... Mentor Tier I personnel, review escalations, enforce support best practices, and create...SuggestedPermanent employmentFull timeContract workH1bWork at officeImmediate startFlexible hoursDigicon International
Washington DC2 days ago- ...Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat... ...alongside Network Operations, Cybersecurity, and Tier III Engineering teams on escalations and incident response. PREFERRED QUALIFICATIONS The...SuggestedFull timeTemporary workFor contractorsWork at office
Knowledge Management
Washington DC4 days ago - ...Washington is seeking a highly skilled Customer Support Specialist. This role is designed for... ...You will act as the primary technical escalation point, resolving advanced system and... ...issues while collaborating with engineering and product teams. Preferred qualifications...Suggested
$150k - $200k
Hammerspace is seeking a highly skilled Senior Customer Support Engineer in the DC Area. The successful candidate will ensure the success... ...Responsibilities include providing top-tier support, prioritizing escalations, and collaborating with sales and engineering....Flexible hours- We’re looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission‑critical payroll workflows... ...Experience supporting enterprise customers in a technical support or escalation environment. Experience working with APIs, integrations,...Currently hiringWork at officeRemote work
$150k - $200k
...is seeking a highly skilled and experienced Senior Customer Support Engineer- Federal (DC Area), who will ensure the overall success and... ...customer’s needs are met Prioritize and drive resolution for escalated customer issues Provide feedback to product and engineering...Local areaFlexible hours- TryApplyNow is seeking a Senior Customer Care Engineer (Federal) to serve as a trusted technical advisor and escalation engineer for strategic Federal customers operating highly complex production networks. The role encompasses triage, primary technical interface duties...
$25 - $30 per hour
...computer chat Provide advanced troubleshooting and technical support for hardware, software, and network‑related issues Perform remote... ..., ensuring excellent customer service and clear communication Escalate any unresolved issues to the correct team member as necessary...Work experience placementCasual workWork at officeRemote work- ...Specialist to serve as the first point of contact for technical support in a hybrid DC-based environment. The role requires... ...You will document incidents, contribute to knowledge bases, and escalate complex issues as needed. A general IT background and strong customer...
- ...committed to excellence, innovation, and supporting mission-critical programs that serve... ...creating and validating SOPs, reviewing escalations, and collaborating on issue resolution.... ...Collaborate with IRM technical leads (Cloud, Engineering, and Development teams) to assess...Work at officeRemote work
- ...Responsibilities Provide advanced front-line support for the deployment, maintenance, and... ...and coordinate with internal Tier III Engineering, Network Operations, and Cybersecurity... ...teams to ensure timelyinvestigation, escalation, and remediation of technical issues....Permanent employmentFull timeContract workWork at office
- ...Specialist to provide advanced technical support for Federal enterprise IT environments.... ...Desk, Network Operations, Cloud Services, Engineering, and Cybersecurity teams to support... ...technical support staff and assist with escalated technical issues. Coordinate with Service...Full timeContract workLocal areaRemote workMonday to FridayFlexible hours
$67k - $94k
...Monitors and maintains desktop systems, printers, and other peripheral equipment. Provides help desk support and technical assistance to system users, escalating issues as necessary. Gathers and maintains inventory of IT equipment, such as desktops, laptops, mobility...- Ethic Tech, LLC is seeking a Senior Help Desk Support Specialist to provide Tier 1 Service Desk Support for all applications supported... ...phones, resolving simple issues, and assisting with ticket escalation. Qualified candidates will have at least five years of IT-related...
- ...Description: Network Runners is seeking (2) IT Help Desk Specialists to support the Congressional Budget Office (CBO), a small, nonpartisan... ..., and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues. A strong understanding...Full timeWork at office
- ...We are seeking a proactive and seasoned Field Training and Support Engineer to serve as the technical cornerstone of our U.S. Customer Success... .... Advanced Technical Support: Serve as a Tier 2 support escalation point. Diagnose and resolve complex system issues and...Work at officeRemote workWorldwideNight shift
$72.12 per hour
...Digital Management Division (DMD), Technology Support Services Directorate. The position... ...broadcast operations. Coordinates with engineering teams, vendors, and stakeholders to implement... ...junior staff and assists in resolving escalated operational issues. Supports continuity...Hourly payTemporary work- ...Department: Customer Support Reports To: Sr. Manager of Customer Support The Associate Technical Support Engineer is the first point of contact for our government customers... ...that require backend intervention and escalate them to the Tier 2 team with a clear...Contract workRemote work
Casepoint Pvt. Ltd.
Washington DC4 days ago
