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  • Senior Staff Engineer, Escalation Support Engineering

     ...candidate will be an experienced technical support troubleshooter who has spent extensive...  ...with customers, and managing escalations on mission-critical networks/operations....  ...issues/escalations resolutions. The Network Engineer engages with customers to understand their... 
    Suggested
    Work at office
    Remote work

    Celestica

    Richardson, TX
    11 hours ago

  • IT Support Engineer - Tier 2 Escalations Engineer

    $68k - $80k

     ...business needs first, then designing the right support solutions.    We believe in working together...  ...Opportunity  We're seeking an IT Support Engineer II to serve as our advanced technical specialist and escalation point for complex infrastructure challenges. You... 
    Suggested
    Full time
    Work at office
    Immediate start
    Work from home
    Flexible hours

    Framework IT

    Chicago, IL
    more than 2 months ago

  • Senior Customer Support Engineer (Tier 3), Customer Escalations

     ...We're seeking a motivated Senior Customer Support Engineer (Tier 3), Customer Escalations to join our Escalation Engineering team. You'll take ownership of our most complex, ambiguous customer escalations, solving issues where the root cause is not always obvious. You... 
    Suggested
    Full time

    Tailscale

    Remote
    29 days ago

  • Remote Senior Customer Support Engineer (Tier 3), Customer Escalations

    £90.85k - £113.76k per year

     ...complex technical problems and helping build trust between customers and engineering, this is the role for you. We’re seeking a motivated Senior Customer Support Engineer (Tier 3), Customer Escalations to join our Escalation Engineering team. You’ll take ownership of... 
    Suggested
    Full time
    Work at office
    Remote work
    Home office
    Flexible hours

    Tailscale

    Remote
    a month ago

  • Remote IT Escalation Specialist — Advanced Tech Support

    A leading Managed Service Provider is seeking an IT Escalation Specialist to resolve complex technical issues and provide top-tier client support. This role involves advanced troubleshooting of hardware and software problems in a collaborative team environment. Candidates... 
    Suggested
    Remote job

    International Computer Sciences Inc

    Annapolis, MD
    3 days ago

  • Senior Customer Support Engineer (Tier 3), Customer Escalations

     ...We're seeking a motivated Senior Customer Support Engineer (Tier 3), Customer Escalations to join our Escalation Engineering team. You'll take ownership of our most complex, ambiguous customer escalations, solving issues where the root cause is not always obvious. You... 
    Suggested
    Full time

    Tailscale

    Remote
    29 days ago

  • IT Support Engineer

     ...around 1,000 passionate employees and is supported by world-renowned investors including...  ...efficient ticketing system, triage and escalations.Employee hardware and device management...  ...procurement and systems & integrations (engineering).Full compliance with legal and... 
    Suggested
    Full time
    Work at office
    Local area
    Remote work
    Work from home
    Flexible hours

    DeepL

    Austin, TX
    3 days ago

  • IT Services Senior Engineer & Support Escalation

    $70k - $90k

     ...Description Job Description Acumen Managed IT Services in Richmond Heights, MO is looking to hire a full-time Senior Engineer and Level 3 Escalation Support to work on a team providing innovative solutions and exceptional technology support to clients and maintaining... 
    Suggested
    Full time
    Temporary work
    Monday to Friday
    Flexible hours

    Acumen Consulting

    Saint Louis, MO
    8 days ago

  • Technical Support Representative I (Technical Support Engineer I) - REMOTE

    $45.64k - $57.03k

     ...#ProgressiveParentalLeave JOB OVERVIEW The Technical Support Representative I, is responsible for...  ...standard procedures for proper escalation of unresolved issues to the appropriate...  ...escalation of issues to level 3 and/or engineering as necessary to resolve client issues.... 
    Suggested
    Full time
    Remote work

    Net Health

    Remote
    2 days ago

  • Support Engineer

    $28 - $31 per hour

    DescriptionKforce has an enterprise client seeking a Support Engineer II in New York, NY.Summary:IT Support is the first point of contact for...  ...solutions to users* Assist with activities to triage and escalate any system or network outage to reduce downtime* Assist with... 
    Suggested
    Remote work
    Worldwide
    Flexible hours
    Shift work
    Weekend work

    KForce

    New York, NY
    11 hours ago

  • IT Field Technician L2 - Projects & Escalations

    IT Field Engineer - Projects & Escalations (L2/L3) Monmouth Cyber - Managed Service Provider Monmouth Cyber is a fast‑growing Managed Service Provider delivering best‑in‑class IT support, cybersecurity, and cloud solutions to businesses of all sizes. We partner closely... 
    Suggested
    Permanent employment
    Full time
    Remote work

    Monmouth Cyber

    Shrewsbury, NJ
    1 day ago

  • IT End User Support Client Engineering Manager

     .... VIAVI employees are passionate about supporting customer success and we welcome people...  ...experienced IT End User Support Client Engineering Manager to lead the day-to-day delivery...  ...resolution of incidents, service requests, and escalations in alignment with service expectations.... 
    Suggested
    Full time
    Work from home
    Relocation
    Home office

    Viavi

    Colorado Springs, CO
    11 hours ago

  • Technical Support Engineer

     ...Technical Support EngineerLocation: Charleston - 997 Morrison Drive, Suite 402Business:...  ...home.Position SummaryThe Technical Support Engineer will play an integral role in delivering...  ...approximately 40% business support with escalations from the Service Desk, 50% engineer and... 
    Suggested
    Full time
    Work experience placement
    Work at office
    Work from home

    Maymont Homes

    Charleston, SC
    11 hours ago

  • Technical Support Engineer

    $50.02k - $87.39k

     ...Technical Support Engineer Location US-VA-Chesapeake Company Canon Info Technology Services Requisition ID...  ...The TSE also acts as a third tier technical support agent for escalated issues from Operations and is the liaison between CITS and Canon... 
    Suggested
    Full time
    Contract work
    For contractors
    Work at office
    Local area
    Work from home

    Canon Information Technology Services

    Chesapeake, VA
    4 days ago

  • Technical Support Engineer (L2)

    $70k - $93k

     ...want to matter at scale. As a Technical Support Analyst (L2), you'll play a critical...  ...resolve critical or complex technical issues escalated by customers, including those related to...  ...customers and internal teams, including engineering, sales, supply and product management... 
    Suggested
    Remote work
    Home office
    Visa sponsorship
    Work visa
    Flexible hours
    Weekend work

    Runpod Inc

    United States
    2 days ago

  • IT Support Engineer II, OTS

    $60.7k - $106.3k

     ...every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to...  ...About the Role: As an IT Support Engineer II, you will use your technical knowledge...  ...efficient. - Serving as the first point of escalation. - Participating in hiring, training... 
    Casual work
    Local area
    Remote work
    Worldwide
    Flexible hours
    Shift work

    Amazon

    Kansas City, KS
    5 days ago

  • IT Support Engineer

     ...IT Support Engineer The Technology Department is responsible for the operation and support of all IT systems across the company. The...  ...technology environment Occasional travel and occasional on-call escalation support Technical Skills Previous experience in a... 
    Work at office
    Remote work
    Flexible hours

    On Location Inc.

    Dallas, TX
    3 days ago

  • Technical Support Engineer

     ...Code Pilot (Technical Support Engineer)Team: Flight Crew Location: Hybrid or Remote - Work from Home with FlexibilityAbout the Mission At...  ...system health checks.Triage, troubleshoot, and resolve issues or escalate when needed.Document solutions and share knowledge to help... 
    Remote work
    Work from home
    Flexible hours

    Mach7 Technologies

    Burlington, VT
    11 hours ago

  • Technical Support Engineer

    $50k - $60k

    # Technical Support Engineer I**An Amazing Career Opportunity for a Support Engineer l!!** **Location:** Eden Prairie, MN**Job ID:** 5002...  ...interactions in Salesforce, ensures SLA compliance, supports effective escalation and handoff to Engineering, and participates in after-hours... 
    Remote work
    Worldwide
    Relocation
    Flexible hours

    Traka (Assa Abloy)

    Eden Prairie, MN
    2 days ago

  • Technical Support Engineer

     ...labor as a variable cost. Job Description Job Title : Technical Support Engineer Location: Centennial CO Duration: 12 Months Overview...  ...operational and technical problems with standard solutions. Escalates more complex issues to senior engineers. Possesses limited responsibility... 
    Local area
    Immediate start
    Remote work
    Night shift
    Weekend work

    Artech Information System LLC

    Centennial, CO
    2 days ago

  • Technical Support Engineer II

    $74k - $105.82k

     ...direction of the Senior Manager Customer Support or other supervisory/management-level...  ...to customers, Cencora staff, and field engineers in order to resolve hardware issues as well...  ...the service center and take after‑hours escalated support calls Create documentation for staff... 
    Full time
    For contractors
    Work at office
    Local area
    Remote work

    AmerisourceBergen Corporation

    Myrtle Point, OR
    2 days ago

  • IT Support Engineer

     ...IT Support Engineer Blackpoint Cyber is the leading provider of world-class cybersecurity threat hunting, detection and remediation technology...  ..., on a remote basis. Key Responsibilities Provide escalated technical support for laptops, SaaS applications,... 
    Remote work

    Blackpoint Cyber

    United States
    4 days ago

  • Technical Support Engineer

     ...Provide fast, structured, high-quality technical support to reduce equipment downtime and improve customer satisfaction. Serve as technical escalation for complex mechanical and electrical cases, supporting Field Service Engineers, Customer Centers, and distributors with... 
    Apprenticeship
    Remote work

    Vacuum Technique LLC

    Michigan City, IN
    4 days ago

  • IT Support Engineer

     ...the place for you. About the Role We're hiring an IT Engineer, Support to own endpoint management, device lifecycle, network...  ...define ticket intake channels, categories, priorities, SLAs, and escalation rules Support the selection and rollout of an on-call/paging... 
    Temporary work
    Interim role
    Local area
    Remote work

    Future Secure AI

    Austin, TX
    11 hours ago

  • Technical Support Engineer

     ...providing factory-based product and application support for Keysight's instruments. Candidates...  ..., and resolve complex product support escalations. Interact directly with customers or...  ...technical support to Field Service Engineers, Remote Engineers, and customer support... 
    Remote work

    Keysight Technologies

    Budd Lake, NJ
    1 day ago

  • Technical Support Engineer

    $84.5k - $100k

     ...Technical Support Engineer (AI Security Products) Location: Atlanta, GA - Hybrid - 2 days/week Witness AI invented intent-based AI...  ...troubleshooting and resolving complex customer issues. Serve as an escalation or direct point for high-priority and advanced technical... 
    Remote work
    2 days per week

    Witness AI

    United States
    11 hours ago

  • Technical Support Engineer

     ...Axon is seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams on the Axon 911 platform. You’ll troubleshoot...  ...monitor performance, contribute to knowledge bases, and own escalation workflows to minimize downtime. This role offers a hybrid on... 
    Remote work

    Prepared911

    Sterling, VA
    2 days ago

  • Technical Support Engineer

     ...Technical Support EngineerHot JobWECO LLC - Woodland, CA 95776OverviewSalary Range $80,...  ...Position Summary:As the Technical Support Engineer you will provide advanced technical...  ...equipment. This role serves as the primary escalation point for complex technical issues, utilizing... 
    Full time
    Work at office
    Local area
    Remote work
    Worldwide
    Shift work

    Weco, A Duravant Company

    Woodland, CA
    1 day ago

  • Technical Support Engineer

    $96k - $155k

     ...Technical Support EngProvide modality-specific technical service support within a prescribed region to Field Service Engineers (FSE) and Technical Support Specialists (TSS) for resolution...  ...issues.Provide second-level support in escalated issues. Escalate issues to National... 
    Work experience placement
    Local area
    Remote work

    Canon Medical Systems

    Seattle, WA
    1 day ago

  • Technical Support Engineer

     ...equipment, calibration, repair, software support, and technical services to manufacturers...  .... About the Job The Technical Support Engineer provides advanced technical support for...  ...applications. This role serves as a technical escalation point for customers and field service... 
    Remote work

    Redeployment

    Oklahoma City, OK
    2 days ago