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  • IT Support Engineer II - Escalations & SLA Champion

    Intrinsicamerica is seeking a Level 2 Engineer for our Service Desk to provide escalated remote support to customers. You’ll troubleshoot macOS, Windows, M365, and Google Workspace, acting as a crucial escalation point and keeping ticket documentation up to date. You will... 
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    Remote work

    Intrinsicamerica

    New York, NY
    3 days ago

  • Senior Staff Engineer, Escalation Support Engineering

     ...candidate will be an experienced technical support troubleshooter who has spent extensive...  ...with customers, and managing escalations on mission-critical networks/operations....  ...issues/escalations resolutions. The Network Engineer engages with customers to understand their... 
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    Celestica

    Richardson, TX
    11 hours ago

  • Remote Technical Support Engineer — Training & Escalation

    EOS is seeking a Technical Support Engineer for Metals to remotely assist and train Field Service Engineers. You will resolve technical issues, document actions, and escalate where necessary while collaborating with global teams. Ideal candidates have 2-3 years in industrial... 
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    Eos Na

    Novi, MI
    1 day ago

  • Technical Product Support Engineer -Semiconductor Equipment Escalations

    $32.5 - $48 per hour

     ...Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the...  ...in strategic beta and sustaining escalation efforts; analyze data from multiple sources... 
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    Minimum wage
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    Jobleads-US

    Phoenix, AZ
    3 days ago

  • Technical Product Support Engineer -Semiconductor Equipment Escalations

     ...strategic, and highly flexible technical-support team built to go where the toughest,...  ...It is a high-visibility role with broad engineering touchpoints — you will partner directly...  ...Participate in strategic beta and sustaining escalation efforts; analyze data from multiple... 
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    KLA

    Phoenix, AZ
    2 days ago

  • Remote IT Escalation Specialist — Advanced Tech Support

    A leading Managed Service Provider is seeking an IT Escalation Specialist to resolve complex technical issues and provide top-tier client support. This role involves advanced troubleshooting of hardware and software problems in a collaborative team environment. Candidates... 
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    International Computer Sciences Inc

    Annapolis, MD
    3 days ago

  • Technical Support Engineer

     ...Job Title: Technical Support Engineer – Microsoft SharePoint Or Outlook Job Type: Full-Time Location: Redmond, WA (One In-person...  ...and resolutions. Collaborate with internal engineering and escalation teams to resolve complex technical problems. Maintain... 
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    Full time
    Local area
    Immediate start
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    Night shift

    Staffingine LLC

    Redmond, WA
    1 day ago

  • Technical Support Engineer

     ...Technical Support & Customer Service Provide Tier II/Tier III technical support to clients...  ...communication and issue resolution. Escalate issues appropriately while maintaining...  ...Partner with Development, Product, and Engineering teams to identify and resolve database-... 
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    Robert Half

    Raleigh, NC
    11 hours ago

  • IT Support Engineer

     ...We’re Hiring – IT Support Engineer Location: Chicago, IL (Hybrid) Phillip Capital Inc., located in Chicago, is dually registered with...  ...articles, and identify recurring issues or process improvements. Escalate complex issues to higher-level IT staff or vendors. Ensure... 
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    Full time
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    Phillip Capital Inc.

    Chicago, IL
    4 days ago

  • Technical Support Engineer

     ...POSITION SUMMARY The Technical Support Engineer works to resolve customer issues, assist Sales and Field Agents, maintain knowledge content...  ...with the Technical Support team to handle customer escalations. This position is responsible for diagnosing and troubleshooting... 
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    Full time
    Temporary work

    Vertiv

    Huntsville, AL
    2 days ago

  • IT Support Engineer - MSP

    $60k - $75k

     ...Client Services Technician I – MSP / Field Support New York City | On-Site | $60K–$75K...  ...The company is not looking for a finished engineer. Technical fundamentals matter, but...  ...with the remote support team for proper escalation. Own assigned tickets and ensure issues... 
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    Bowman Williams

    New York, NY
    3 days ago

  • Tier 2 / Technical Support Engineer

    $50 - $60 per hour

     ...Tier 2 Systems & Network Engineer (MSP) Location: In-Person Company: Shield Logic MSSP...  ...Security Services Provider (MSSP) supporting small and mid-sized businesses throughout...  ...migrations, and infrastructure refreshes Escalate and resolve complex technical issues... 
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    Monday to Friday

    SHIELD LOGIC MSSP

    San Diego, CA
    1 day ago

  • IT Services Senior Engineer & Support Escalation

    $70k - $90k

     ...Description Job Description Acumen Managed IT Services in Richmond Heights, MO is looking to hire a full-time Senior Engineer and Level 3 Escalation Support to work on a team providing innovative solutions and exceptional technology support to clients and maintaining... 
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    Temporary work
    Monday to Friday
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    Acumen Consulting

    Saint Louis, MO
    25 days ago

  • Tier 1 Support Engineer

     ...Tier 1 Support Engineer Location: Durham North Carolina (Hybrid / Remote) Employment Type: Full-Time  Reports To: Tier 3 engineer...  ...tasks (user creation, group membership, password resets) Escalate complex issues to Tier 2/3 engineers with clear, thorough documentation... 
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    Secure Network Administration

    Raleigh, NC
    11 hours ago

  • IT Support Engineer

     ...(CorpTech) Services team is a strategic support partner to all Stripes, in office and remote...  .... We’re looking for a Tier 1 Support Engineer to join the AMER CorpTech Services team...  ...best practices as established by IT and escalate inquiries as necessary to the IT Systems... 
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    Stripe

    New York, NY
    1 day ago

  • L1 Support Engineer

    $55k

     ...New York City that delivers high-quality IT support to professional services firms. We’re looking for an L1 Support Engineer who thrives on working with many different...  ...and break/fix, with proper ticket routing and escalation User management in Microsoft Entra ID,... 
    Full time
    Work at office
    Remote work

    Integrated Technology Systems

    New York, NY
    11 hours ago

  • Mac Support Engineer - L2

     ...About the Role JOB DESCRIPTION Mac Support Engineer - L2 Role Type Mac L2 / JAMF Support / Endpoint Support Experience...  ...login, VPN, printing, Wi-Fi, and connectivity issues. Handle escalated tickets from L1 teams within defined SLA timelines and... 
    Local area
    Remote work

    HCLTech

    Washington DC
    3 days ago

  • IT Support Engineer

    $110k - $145k

     ...Role:We are looking for a technically sharp, people-first IT Support Engineer to join our RWC office. This is acritical on-site role — you...  ..., asset tracking, and decommission.Be the first point of escalation for hardware, software, and connectivity issues.Identity & Access... 
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    PubMatic

    Redwood City, CA
    11 hours ago

  • Tier 2 Support Engineer (MSP) - Hybrid

    $65k - $80k

     ...Tier 2 Support Engineer (MSP) – Hybrid Location: Manhattan, New York (Chelsea) Work Arrangement: Hybrid – 3 Days Onsite / 2 Days Remote...  ...as needed. Collaborate with senior engineers to resolve escalated issues and improve client environments. Maintain strong client... 
    Full time
    Work at office
    Remote work
    Work from home
    Monday to Friday
    Flexible hours
    2 days per week
    3 days per week

    Bowman Williams

    Manhattan, KS
    2 days ago

  • MSP Support Engineer

    $65k

     ...Tier 2 Systems Engineer | Charlotte, NC | Up to $65,000 | Full-Time, On-Site | Health, Dental...  ...named Charlotte’s best IT provider. We support small and midsize businesses in...  ...issues remotely and on-site, including escalations from Tier I. Use RMM tools and help desk... 
    Full time
    Local area
    Remote work

    Quo Vadis Inc.

    Charlotte, NC
    2 days ago

  • Endpoint Support Engineer - Onsite in NYC

    $60 per hour

     ...ENDPOINT SUPPORT ENGINEER OPPORTUNITY - ONSITE IN NYC ~6 month contract ~ onsite 5 days/week ~$60-70/hr on W2  *Candidates must be...  ...enrollment, profile, policy, and app delivery failures, and escalate platform-level issues to the central Endpoint Engineering team... 
    Permanent employment
    Full time
    Contract work
    For contractors
    Work experience placement
    Local area
    Immediate start
    Remote work
    Monday to Friday
    Weekend work
    Afternoon shift
    Early shift

    Yoh, A Day & Zimmermann Company

    New York, NY
    4 days ago

  • Support Engineer

     ...Level 2 IT Support Engineer Position Overview We are seeking a motivated and technically skilled Level 2 IT Support Engineer to join...  ...resolutions, and client communications within the ticketing system. Escalate complex issues appropriately while maintaining ownership of... 
    Full time
    Work at office
    Remote work

    Green Key Resources

    Nassau County, NY
    1 day ago

  • Onsite AV Support Engineer

    $39 per hour

     ...We offer lots of room for growth! We support each other and value the importance of collaboration...  ...WILL DO The dedicated AV Maintenance Engineer will primarily support a high‑end...  ...Serve as the primary technical AV escalation point, providing expert guidance and support... 
    Hourly pay
    Full time
    For contractors
    Local area
    Remote work
    Flexible hours

    AVI-SPL

    New York, NY
    11 hours ago

  • IT Support Engineer

     ...Primary Responsibilities *Provide technical support for hardware, software, operating systems, and network-related issues across...  ...reliability. *Collaborate with the technical support team to escalate complex technical issues and implement effective solutions. *... 
    Full time
    Work at office
    Remote work

    PB consulting

    Brentwood, TN
    4 days ago

  • It Support Engineer

    $20 - $27 per hour

    DescriptionThe Support Analyst I is responsible for providing day-to-day technical support to customers for a range of hardware and...  ...software related systems. They are responsible for resolving and/or escalating complex and unique technical incidents as well as fulfilling... 
    Contract work
    Temporary work
    Remote work

    TEKsystems

    High Point, NC
    1 day ago

  • Onsite AV Support Engineer

     ...moves us all forward. WHAT YOU’LL DO The Onsite AV/IT Support Engineer will work in partnership with the Customer, management team,...  ...setup, and basic troubleshooting for assigned locations. Escalate unresolved issues appropriately to advanced support teams, engineering... 
    Full time
    For contractors
    Work at office
    Local area
    Remote work

    AVI-SPL

    Miami, FL
    2 days ago

  • Technical Support Engineer

    $110k - $135k

     ...Title: Technical Support Engineer Location : North America (Eastern Time Zone preferred, Central Time Zone considered) Reporting...  ...isolate root cause and file well-documented defects Own escalations through resolution, partnering with senior engineers and... 
    Casual work
    Remote work
    Flexible hours

    SafeBreach

    Oregon State
    3 days ago

  • Technical Support Engineer

    $150k - $180k

     ...companies, bringing together early‑stage engineers, product builders, and business athletes...  ...at all. The Role As a Technical Support Engineer, you will serve as the technical...  ...this role, you will act as the primary escalation point for complex connectivity challenges... 
    Work at office
    Remote work
    Work from home
    Home office

    Gigs, Inc.

    New York, NY
    3 days ago

  • Technical Support Engineer

    $76.8k - $186.2k

     ...What You Can Expect As a Technical Support Engineer on Zoom’s Escalation Engineering team, you’ll function as the highest level of technical escalation within Zoom Support, owning complex, sensitive, and high-priority customer cases from initial report through full... 
    Work at office
    Immediate start
    Remote work

    Zoom Corporation

    Helena, MT
    2 days ago

  • Technical Support Engineer

    $75k - $85k

     ...and NIST 800-171. As a Tier 1 Technical Support Representative, you'll work hands-on with...  ...more complex issues to senior support engineers. Fully remote position — candidates must...  ...Zendesk, or similar) Some familiarity with escalating issues with software developers is a... 
    For contractors
    Remote work
    Monday to Friday

    PreVeil

    New York, NY
    2 days ago