Get new jobs by email
$60k - $85k
A Managed Service Provider in Rolling Meadows is looking for a Systems Administrator for MSP Escalations & Cloud Support. This role requires strong troubleshooting skills across Microsoft 365 and network fundamentals. The ideal candidate will enjoy a hybrid work environment...SuggestedRemote work- A leading technology organization seeks an IT Support Specialist to join its Escalations team. This fully remote role involves identifying and troubleshooting complex IT issues, particularly related to generative AI tools. The ideal candidate will have a Bachelor's degree...SuggestedRemote job
$100k - $150k
...About the role We're looking for an experienced technical support engineer to join our team. Over the past year, we've grown from a... ...Respond to technical customer inquiries and technical support escalations in our support platform (currently Intercom), via email and...SuggestedFull timeWork at officeLocal areaRemote workFlexible hours2 days per week3 days per weekGamma
San Francisco, CA21 hours ago- ...join our team and make an impact? Responsibilities As Escalation Engineer you will deliver excellent customer and technical service experience... ...you will report to Escalation Team Manager and will be supporting, troubleshooting TeamViewer software and services deployed...SuggestedTemporary workCasual workRemote workWorldwideFlexible hours
TeamViewer
Clearwater, FL13 days ago - ...Become an integral part of Menlo's dynamic team as a Technical Escalation Analyst. You will play a crucial role in ensuring the smooth... ...for you. You Will: Handle escalated cases from our frontline support team and provide timely and effective solutions to meet our client...SuggestedRemote work
- ...managed service provider in Rochester is seeking a Service Delivery Technician to provide advanced technical support to clients. The role involves handling escalated service desk tickets, mentoring junior technicians, and supporting a variety of systems including servers...SuggestedRemote work
$108k - $162k
Overview Job Description Summary The Technical Support Engineer II (TSE II) drives customer satisfaction through Service Excellence by providing... .... As the senior technical resource for service-related escalations for GEHC Software and customer hardware, this role leads...SuggestedWork at officeRemote workHome officeVisa sponsorshipWork visaRelocation packageWeekend work$70k - $80k
...Description We are seeking a dependable and detail-focused IT Support Engineer to provide day-to-day technical support for WGA and ESF... ...Incident Management: Effectively manage incident response by escalating issues appropriately to the IT Manager and Managed Service Provider...SuggestedRemote work- ...and they are in need of a Level III IT Engineer . A qualified candidate would have both... ...with sales to provide pre- and post-sales support, including discovery meetings, site visits... ...event logs to affect repairs. Receiving escalated service requests requiring an enhanced...SuggestedLocal areaRemote work
$87.7k - $120.6k
...ambitious teammates to join our cutting‑edge support team! These positions are for... ...opportunities are limitless. Our Support Engineer profile is one of the best opportunities... ...expertly utilizing internal tools and engaging escalation teams while managing time efficiently in...SuggestedWork experience placementWork at officeRemote workWorldwideFlexible hours3 days per week- Join to apply for the Technical Support Engineer 3 role at Onto Innovation Onto Innovation is a leader in process control, combining global... ...expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at...SuggestedPermanent employmentFull timeWork at officeRemote work
- ...leading global technology distributor supporting enterprise customers and channel partners... ...About the Role An L2 Technical Support Engineer is responsible for providing advanced... ...product, sales, and account teams to resolve escalations and improve product supportability....SuggestedLocal areaRemote workWorldwide
- ...success. Reports to: Manager, Technical Support Direct Reports: 0 Work closely with... ...requests and identify their priority across engineering teams. Research, troubleshoot,... ...Participate in an on-call rotation for outage escalations or escalations as needed Provide back-...SuggestedWork at officeRemote work
$85k - $105k
...description: We are currently searching for a Technical Support & Field Service Engineer to join our Technical Support - Liquid and Power team in... ...Diagnose and resolve complex product and application issues, escalating to product specialists or R&D as needed. Advise...SuggestedContract workTemporary workFor contractorsFor subcontractorWork at officeLocal areaRemote workFlexible hours- ...individual contributor role focused on troubleshooting, service, support, research, and analysis using our investigative solutions... ...issues, and properly capturing the reported issue for follow up or escalation. Run diagnostics to resolve customer reported issues....SuggestedLocal areaAfternoon shift
$120k - $145k
...Team & How We Work As Miter’s product grows in depth and complexity, we need a strong technical escalation layer to support our customers without slowing down engineering. This role sits between Support and Product Engineering, owning complex investigations, reducing...For contractorsWork at officeRemote work3 days per week- ...what’s the role all about? The Technical Support Specialist will be responsible for... ...and effective assistance. Efficiently Escalate Issues - Properly identify and escalate... ...with Developers - Work closely with the engineering team to enhance product functionality and...Work at officeRemote workFlexible hours
- ...ourselves, there’s no limit to what we can achieve. The Technical Support Engineer will work as a part of the Parallel Team in providing a full... .../holiday support as part of the team on-call rotation. Escalate Application issues internally and to 3rd party vendors as needed...Work at officeRemote workFlexible hoursNight shiftWeekend work
- Overview Job Title: Audio Visual and Event Management Support Technician Location: Norcross, GA, 30071 Primary Function of Position... ...and Audio/Visual (AV) Support Technician is the first line of escalation for any issues or questions regarding audio-visual operational...Contract workWork experience placementWork at officeLocal areaRemote workWeekend work
- ...(Job Responsibilities) Provide advanced technical support for Symantec and Broadcom Endpoint Security products... ...accordance with ITIL-aligned procedures Collaborate with engineering and account teams to resolve escalations Mentor L1 engineers and deliver technical training...Immediate startRemote work
$90k - $140k
...Be assigned a book of business, alongside a CSM and Customer Engineer, supporting customers as the primary technical support representative on... ...needed via quick 1:1 huddles on a customer call Triage and escalate with engineering as needed to solve customer issues quickly...Remote workWork from home10 hours per week$75k - $85k
...Service Desk Analyst II provides both Level 1 and Level 2 technical support to end‑users, efficiently managing a wide variety of service... ...Clearly communicate technical details, resolution steps, and escalation information to users and internal teams as needed. Provide in...Full timeWork experience placementWork at officeRemote workWorldwideMonday to FridayFlexible hours$127.5k - $210k
...the future of enterprise networking. If you’re a network engineer who thinks support is maintenance mode, think again. This is where you’ll work... ...entirely remotely. Identify and document product bugs, escalating them with clear reproduction steps. Create well-...Remote work$96k - $126k
Join to apply for the Frontline Support Engineer role at Fireblocks Get AI-powered advice on this job and more exclusive features. The world... ...platform, going above and beyond to address customer needs. Escalate and collaborate on complex issues with the Senior Support Team...Remote workShift work- Position Summary Support Engineers are responsible for providing support on Tier 1 and Tier 2 incoming reactive and proactive service requests... ...over the phone / onsite / via remote access and escalate problems when appropriate. Support Engineers will be responsible...Hourly payTemporary workWork experience placementWork at officeRemote workFlexible hoursNight shift
$75k - $95k
...financial advisory, and infrastructure support, currently serving over 400 US and international... ..., and client-focused Tier 2 Support Engineer to join our growing technical team. This... ...resolving complex technical issues escalated from Tier 1 support, implementing advanced...Work at officeImmediate startRemote workFlexible hours$84.54k - $152.95k
...- US Position Summary This position is for a senior-level support engineer who will work closely with Imperva customers to resolve active... ...acting as a focal point for support interactions by driving escalation and coordinating with other resources when necessary. With...Full timeLocal areaRemote work- ...successful candidate. Position Overview & Purpose The SMB Support Engineer provides advanced support to Small and Medium Business (SMB)... ...Responsibilities Remote SMB AND MDU Technical Support Serve as an escalation point for customer service agents handling SMB-related...Contract workLocal areaRemote workNight shift
$77k - $101k
...cryptocurrency and DeFi? We’re looking for an experienced Technical Support Engineer to join our newly formed Americas Support team. In this role,... ...top-tier technical support for Fireblocks’s SaaS platform. Escalate complex issues to the Senior Support Team as needed....Remote workShift workDay shift$76.65k - $91k
...Places to Work for the seventh year in a row! As a Premier Support Engineer (PSE), you will provide dedicated support to our Premier Support... ...as a liaison between clients and internal development for escalated issues, including product enhancements, bug resolutions, and...Work at officeLocal areaRemote work
