Call Center Representative

Position Title

Referral and Consult Center Representative Varies Broadmoor Campus

Position Summary / Career Interest:

This position is responsible for pre-registration of patients, scheduling, answering patient questions about upcoming visits, providing referral information, and for supporting marketing campaigns.

Responsibilities and Essential Job Functions

• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• Responsible for registration of scheduled patients prior to visit, including entering demographics and insurance verification.
• Scheduling of activities, including patient appointments and telehealth visits, using extensive knowledge of appointment types, locations, providers, and specialties.
• Provides patient support for the MyChart EMR System.
• Explains facility policies and ensures caller understands clinic scheduling/referral requirements in accordance with health system protocols.
• Complies with Medicare/Medicaid and other insurance rules and regulations.
• Provides physician to physician consultation services to community referring clinicians and non-health system clinicians.
• Provides phone and web-based support for Marketing SEM campaigns, event registration, and Partners In Care members as directed by management.
• Responsible for other duties or projects as assigned by management.
• Provide timely follow-up on web-based requests, department voicemails, and emailed requests.
• Receives incoming referrals from external providers and routes to appropriate internal areas for scheduling.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

• High School Graduate or GED.

Preferred Education and Experience

• 3 or more years of experience working with clerical, registration and/or customer service within a health care setting.

Required Language Skills

• Fluent English -

Knowledge Requirements

• Excellent verbal communication skills.
• Ability to work and adapt in a fast and dynamic organization.
• Basic computer skills; Microsoft 365 (Word, Excel, PowerPoint).

Time Type:

Full time

Job Requisition ID:

R-54007

Important information for you to know as you apply:

• The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
• The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link View email address on click.appcast.io.
• Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.