Customer Programs Operations Analyst

Location: Hybrid | Onsite Wednesdays and Thursdays

Office: 6040 Irwindale Avenue, Irwindale, CA 91702

Position Overview

This role supports customer enrollment, payment operations, reporting, and system administration activities. As the pilot continues to expand, this position will play a critical role in ensuring accurate customer onboarding, validating eligibility requirements, maintaining enrollment data integrity, and supporting payment processes for third-party partners involved in customer recruitment.

The Business Analyst will serve as a subject matter expert for the pilot’s automated enrollment and billing platform, collaborating with internal stakeholders and external vendors to maintain system functionality, resolve issues, implement enhancements, and ensure data accuracy. The position also supports operational reporting, billing reconciliation, and performance tracking associated with pilot enrollment activities.

Key Responsibilities

• Review, validate, and process customer enrollment applications submitted by account management teams.
• Perform eligibility assessments for prospective program participants.
• Coordinate customer enrollment activities with third-party vendors and confirm enrollment status to internal and external stakeholders.
• Serve as the primary subject matter expert for the program’s enrollment and billing platform.
• Monitor system performance, validate data accuracy, and partner with platform providers to resolve defects, implement enhancements, and maintain system reliability.
• Oversee manual enrollment processes for Automation Service Providers (ASPs).
• Develop and maintain operational reports and dashboards to track program performance and enrollment metrics.
• Monitor and reconcile billing and payment activities, including compensation tracking for third-party recruitment partners.
• Analyze large datasets to identify trends, opportunities, and operational improvements.
• Track key program metrics, including customer enrollment counts, megawatts enrolled, beneficiary versus non-beneficiary participation, and billing status.
• Support budget tracking, forecasting, and financial reporting activities as needed.
• Collaborate across departments to improve business processes and drive operational efficiency.

Required Qualifications

• Four (4) or more years of experience in business analysis, operations analysis, or a related field.
• Advanced Microsoft Excel skills, including pivot tables, charts, graphs, and large-scale data analysis.
• Experience working with large datasets containing hundreds of thousands of records.
• Strong analytical and problem-solving skills with the ability to identify trends and recommend data-driven solutions.
• Experience with reporting, tracking, payment processing, reconciliation, and business process improvement initiatives.
• Ability to thrive in a fast-paced, deadline-driven environment while managing multiple priorities.

Preferred Qualifications

• Experience supporting customer programs, billing operations, or payment processes within a utility or similarly regulated industry.
• Familiarity with SAP billing and payment systems.
• Experience using analytical and reporting tools such as Power BI, SAS, or similar platforms.
• Experience managing budgets and financial reporting.
• Knowledge of operational metrics tracking and performance measurement.
• Strong communication, stakeholder management, negotiation, and leadership skills.
• Demonstrated professionalism, integrity, continuous learning mindset, and ability to effectively manage competing priorities.

Technical Skills

• Business Analysis
• Operations Analysis
• Microsoft Excel (Advanced)
• Pivot Tables
• Data Analysis & Reporting
• Payment Processing & Reconciliation
• SAP
• SAS
• Power BI
• Business Process Improvement
• Data Entry & Data Validation
• Performance Metrics Tracking
• Budget Management
• Operational Reporting

Experience Level: Expert-Level Professional (4+ Years Experience)

This is a Contract position based out of Irwindale, CA 91702.

The pay range for this position is $37.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Irwindale,CA 91702.

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.