Customer Service Representative

Atlas Prime Inc., a leading logistics and supply chain management company, is seeking a Customer Service Representative in Baltimore, MD. This full-time position offers a negotiable salary and is open until November 23, 2026. As a Customer Service Representative, you will handle customer inquiries, provide information, and resolve issues. You will maintain accurate records and communicate effectively with customers to ensure their satisfaction. You will work in a team environment at our Baltimore office. The office is located in the city of Baltimore, Maryland, and offers a professional workplace setting. The salary for this position is negotiable, reflecting the candidate's qualifications, experience, and the specific responsibilities of the role. Benefits may include comprehensive health insurance that covers medical, dental, and vision care, a retirement plan with employer matching contributions, and paid time off including vacation days, sick leave, and holidays. The company also offers additional perks such as flexible work arrangements, professional development opportunities, and wellness programs. To be successful in this role, you should possess excellent communication skills, enabling you to effectively convey information and understand customer needs. A customer-focused mindset is essential, as it drives you to prioritize customer satisfaction and resolve their issues promptly. Previous experience in customer service is preferred, as it demonstrates your ability to handle customer inquiries, complaints, and feedback professionally. This experience would also equip you with the necessary skills to manage customer relationships and contribute to a positive customer experience. Job Responsibilities: Answer incoming calls, emails, and chats from customers, providing accurate and helpful information. Troubleshoot and resolve customer issues, whether they relate to orders, deliveries, or product information. Document customer interactions and maintain a record of all customer queries and resolutions. Collaborate with other departments to ensure a seamless customer experience. Provide feedback on customer satisfaction and help identify areas for improvement. Maintain a high level of confidentiality and respect for customer information. Job Requirements: High school diploma or equivalent. Previous experience in customer service, retail, or a similar role. Excellent communication and interpersonal skills. Strong problem-solving and decision-making abilities. Proficiency in English, both written and spoken. Ability to work in a fast-paced environment and meet tight deadlines. #J-18808-Ljbffr