Receptionist

Clinic Receptionist

Location: Boone, North Carolina | Pulmonology | Full-Time | 8:00am - 5:00pm

Why You'll Love Working Here

As a Clinic Receptionist at UNC Health Appalachian, you'll be an essential part of the healthcare team — greeting patients, managing appointments, and ensuring smooth clinic operations from the moment someone walks through the door. You'll be part of a mission-driven health system committed to patient safety, quality outcomes, teamwork, and professional growth.

Nestled in the scenic Appalachian Mountains, Boone offers the perfect blend of community, culture, and outdoor adventure.

• Compensation: Starting at $16.45 per hour, based on education and experience.
• Benefits: Comprehensive medical/dental/vision, retirement with match, PTO, tuition reimbursement, paid parental leave, wellness incentives, and employee discounts.

What You'll Do as a Clinic Receptionist

• Greet patients and visitors with a warm, professional demeanor, ensuring a positive first impression.
• Answer incoming calls, provide accurate information, and direct inquiries to the appropriate department.
• Schedule appointments, verify patient insurance information, and maintain an organized scheduling system.
• Assist with administrative tasks, including data entry, filing, and maintaining patient records.
• Ensure patient privacy and confidentiality, adhering to HIPAA regulations and other privacy standards.
• Manage patient flow by coordinating with clinic staff and facilitating smooth transitions for care.
• Maintain an organized, clean, and welcoming front desk area.

Qualifications

• Education: High school diploma or GED preferred, but not required.
• Experience: 1 year of prior experience in a medical or clinic setting preferred.
• Licensure/Certifications: Basic Life Support (BLS) from the American Heart Association preferred, but not required.
• Skills & Abilities: Proficiency in medical terminology and administrative skills. Excellent communication and customer service skills. Knowledge of privacy regulations, such as HIPAA. Strong computer proficiency and organizational abilities. Adaptability, attention to detail, and effective time management.

Physical & Work Environment

• Primarily sitting for extended periods at a computer workstation or front desk; occasional standing to assist patients.
• Minimal lifting, such as handling files or office supplies.
• Regular use of a computer keyboard for data entry and documentation.
• Good visual acuity for reading patient information, documents, and computer screens.
• Indoor, climate-controlled office environment with regular interaction with patients, families, and staff.
• Typically follows regular business hours, with occasional evenings, weekends, or holidays based on clinic needs.

What Sets Us Apart

• Career Growth: Structured advancement pathways, tuition reimbursement, and ongoing development through our Career Pathways Program.
• Impactful Work: As a Clinic Receptionist, you'll set the tone for every patient's visit, providing the warm, organized first touchpoint that supports care across our outpatient facilities.
• Community & Lifestyle: Boone ranks among the best small towns in America, offering outdoor recreation, arts, culture, and a welcoming atmosphere.
• Inclusive Culture: UNC Health Appalachian is committed to diversity, equity, and inclusion, ensuring every team member feels valued and supported.

Ready to be the welcoming face of our clinic? Apply today to join UNC Health Appalachian and make a lasting impact on our community.