MVA Assistant Branch Manager II (Montgomery County)

MVA Assistant Branch Manager II (Grade 18) Open Recruitment within Montgomery County. The position serves at the pleasure of the Appointing Authority. Responsibilities Assisting the Branch Manager in planning, leading, directing, organizing, and overseeing assigned branch operations, audits, compliance, and premier customer service. Working with employees to solve problems for customers. Planning, assigning, scheduling, and evaluating the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff. Acting as a change agent within the MVA. Developing workflow efficiencies. Working in a union environment. Ideal Candidates Will Possess Excellent critical thinking skills. Experience managing and adjusting the staffing levels of large teams to fit business needs. Excellent people skills and customer service experience. Excellent written and verbal communication skills. The ability to give input and implement changes to policy and procedure. Desire to act as a public servant, providing premier customer service. Three or more years of leadership experience, preferably in a fast‑paced, customer‑focused environment. Two (2) years of experience working in the State or Federal Government. Preferred Qualifications Education: Possession of an Associate of Arts degree from an accredited college or university. Experience: Three (3) years of experience supervising the operations of a retail‑banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non‑profit or governmental transportation or regulatory organization. OR Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function. Notes: Additional education at an accredited college or university may be substituted at a rate of thirty credit hours for up to one year of the required experience. Additional experience as described above may be substituted on a year for year basis for the required education at the rate of one year of experience for thirty credit hours of education, for up to two years of the required education. Licenses & Certifications Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland. Benefits MDOT offers a generous and competitive benefits package. MDOT Benefits Guide: EEO Statement The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation. The incumbent in this position is not a member of a covered bargaining unit. The State of Maryland is dedicated to a drug‑free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request. The selected candidate may be subject to background and reference checks. #J-18808-Ljbffr Maryland Department of Transportation