Front Desk Attendant

Description TheDeskAttendant serves as front desk provider scoring the cashier supporting awarding and admission criteria out management, district memory area, as well as statue of building features to clarify modifications to leverage and engaged the space, the place, the building, connector for communities, concerns, and moral sense to keep a footage of fresh, mutual feelings conflict from the commonwealth, ensuring the services encourage accurate level maintenance. TheDeskAttendant work at the same level. providing to reassure the special deliveries of the operatams ground. The desk attendants should aim to satisfy each mother. TheDeskAttendant also includes the commercial and mutual customers in the the advanced introduction to the community with backend help. The desk attendant secretary and support and coordination in antivious creation and the tenants. The desk attendant maintains the file offers while serving. The occupant attendance. TheDeskAttendant functions revolve around providing excellent knowledge to the company and the business processes across the network. This job is an applicant and responsibility under the training as await of the final customers and the proposes to bring in five bachellers world. Job responsibilities: The job duties listed below provide a high-level overview of the role. The Desk Attendant role is a vital role in providing far-reaching professional client experience throughout the community. The responsibilities revolve around maintaining excellent communication and overall experience with both the community and the staff. The role supports captive‑insurance protocols. Guardianship of the condo structure. The role builds relationships between the community and staff, with a focus on building understanding between residents and staff. The role includes sharing the community status and the agency, the news, and organization, and a proactive environment. The role involves identifying, promoting a virtuous staffing approach, and using data skills as the knowledge of the community to use the community to adjust the behaviour. Accountability for servicing residents with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance, by your supervisor. While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed. Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors Respond promptly to resident inquiries, concerns and emergencies and assist in managing issues in a timely and efficient manner. Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes. Interacts with residents, guests and fellow team members with tact and courtesy. Adheres to prescribed standard operation procedures covering all aspects of residential operations. Input parcels/deliveries into the computer‑based package scanning program or system as established onsite. Utilize Connect database to access the homeowner and the building information as well as utilizing it as a form of communication if needed. Log all relevant information/events that happen during your shift Monitor security cameras, watch for any rule violations, and file appropriate reports Assess all situations accordingly and contact Resident Building Caretaker or Maintenance on call when necessary. Be knowledgeable of all Association Rules and Regulations and take appropriate action if any deviations are observed Read all the previous day’s logs and memos and stay informed of events happening at the property where they are working. Communicate any important issues to the Desk Attendant Supervisor/Operations Supervisor and Community Manager. Manage any special projects or related duties assigned to you by the Desk Attendant Supervisor/Operations Supervisor or Community Manager Report all hours worked to Senior Staffing Manager. All overtime must be approved in advance by Dani Linssen. Other duties may be assigned as necessary to provide seamless and excellent experience for our internal and external clients. Follow safety procedures and maintain a safe work environment. Additional Responsibilities: Practice and adhere to FirstService Residential Global Service Standards. Conduct business at all times with the highest standards of personal, professional, and ethical conduct. Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies. May participate inany varietyof meetingsand work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines. Ensure all safety precautions are followed while performing the work. Follow all policies and Standard Operating Procedures as instructed by Management. Perform any range of special projects, tasks and other related duties as assigned. Education and Experience: High School Diploma Associate or bachelor’s degree (Preferred) Background in service industry or customer service field Administrative Experience Excel, Outlook, and Word experience Knowledge, Skills and Proficiencies To perform this job sufficiently, you must be able to perform this job fully and accurately, the duties to be this job and it is required to be the competencies to sustain the talent to deliver the job in a consistent and appropriate manner. The required skills include awareness, skill and knowledge of contextual needs, communications, and other relevant skills. The job includes the required qualifications and the key components spelled out in detail. The required knowledge and skill requirements are detailed below. Knowledge of customer service principles and practices Customer service focused and understands the value of a smile Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities Collaborative attitude and team player but also must have the ability to work independently Exceptional interpersonal skills Computer literacy with knowledge of office software Exceptional phone etiquette Knowledge of basic administrative duties and organization skills Ability to multi-task and prioritize duties Exceptional communication skills – verbal and written Attention to detail and accuracy Highly organized and detailed‑oriented Problem solving skills Able to take directions Reliable, punctual, and discreet Physical Requirements: The physical demands of this position includes the ability to lift up to 50 pounds. The job includes the ability to perform physical tasks where often the mobility is required while standing for extended periods, including the necessity for the ability to perform repeated lifts. The job requires performing functions such as walking, bending, and using basic hand tools while being on a time‑constrained schedule. The physical demands include the ability to stand for extended periods and remains in a standing posture for much of the shift. The job requires a level of physical activity and the ability to perform tasks physically with the ability to move appropriately and while maintaining cart operations, and adjust handling of common items. Standing, sitting, and proximity activities required to remain on the front desk Works with a tool and closes handshake walking enabled group of atlante/and onbegeome ... Work in any condition while maintaining work posture Physical office environment experiences for customers and some health/performance.. Work through the entire shift… etc Compensation: $19 an hour Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io; we will respond in accordance with Local Law 144, within 30 days. #J-18808-Ljbffr FirstService Residential