Patient Care Coordinator

Job Description

Job Description

JOB DESCRIPTION
My Psychiatrist is a well-established multi-disciplinary outpatient mental health group practice. We are seeking Full-Time Patient Care Coordinator/Medical Receptionist. 

JOB RESPONSIBILITIES
? Greet patients and visitors with a friendly and professional demeanor
? Answer phone calls and respond to patient inquiries promptly and courteously
? Schedule patient appointments and manage the appointment calendar
? Collect and verify patient information, including insurance details and personal information
? Maintain accurate patient records and update patient information as needed
? Process patient payments and assist with insurance billing and claims
? Assist clinical staff with administrative tasks as needed, such as filing, scanning, and faxing
? Monitor and maintain the cleanliness and organization of the reception area and waiting room
? Ensure compliance with all HIPAA regulations and patient privacy policies
? Manage the patient check-in and check-out process, including verifying insurance eligibility, collecting co-payments or other fees, and providing necessary paperwork to patients
? Direct patients to the appropriate waiting area or treatment room and notify clinical staff of their arrival
? Maintain an organized and up-to-date filing system for patient records and other office paperwork
? Coordinate with other staff members to ensure the smooth flow of patient care and office operations
? Follow established protocols for handling emergencies or urgent patient requests
? Attend meetings and training sessions as required to stay up-to-date on office policies and procedures
? Perform other duties as assigned by the office manager or clinical staff.

REQUIREMENTS
? Must work Monday to Friday, 8am-4pm or 10am-6pm schedule
? HS/GED required, some college preferred
? Retails, hospitality, customer service or sales backgrounds are desired
? Strong customer service skills, warm and friendly demeanors,
? Well-versed in technology and computer, technically savvy
? Previous experience in healthcare or mental health office is highly desired

PAY & BENEFITS
? Paid time off and paid holidays
? Paid bereavement leave
? Health, Dental and Vision insurance
? Employer paid Long Term and Short Term Disability 
? Employer paid Life Insurance 
? 401k with employer matching